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Canyon Ranch · 3 months ago

Hotel- Assistant Front Office Manager

Tucson, Arizona

Full-time

Onsite

Mid, Senior Level

4+ years exp

Canyon Ranch is a leader in integrative wellness lifestyle with immersive destinations. They are seeking an Assistant Front Office Manager to manage guest services, ensure guest satisfaction, and oversee daily operations in the Front Office and Bell Services areas.

Health Care

Responsibilities

Along with the Front Office Manager, Responsible for managing the smooth, cost-effective operation of the Guest Service, Night Audit and PBX Departments

Work collaboratively with managers across the property to ensure the highest level of guest satisfaction possible

Reports to the Front Office Manager

Maintains guest visibility and availability on the floor to ensure that staff support guests, members, and homeowners as necessary

Trouble-shoots and resolves guest problems or complaints and directs and approves the resolution of guest problems or complaints as needed

Coordinates the friendly, professional, and efficient reception, registration and account settlement for all hotel guests and members

Ensures the adherence to departmental goals, policies, and procedures as they relate to guest, member, and homeowner experience and satisfaction

Manages and ensures smooth day-to-day operations of the Front Office and Bell Services areas in conjunction with the Front Office Manager

Responsible for maintaining proper inventory of operating and office supplies, placing orders as needed and within department budget

Develops and implements new department policies and procedures to ensure smooth functioning of the operation; maintains current department policies and procedures

Provides daily supervision and direction for all colleagues in the Front Office areas, ensuring exceptionally friendly, professional, and efficient reception, registration and account settlement for all hotel guests

Ensures all staff follow proper daily procedures and supports department and staff with all guest related activities focusing staff on guest engagement

Assists the Front Office Manager with the selection, on-boarding, training coaching and counseling of all staff in the Front Office areas

Participates in the development and issue of performance reviews, counseling, and training of colleagues in designated areas

Adjusts availability of staff when needed, due to house counts, illness, vacation, etc

Ensures that payroll, time sheets and reporting are correct

Ensures that colleague scheduling and payroll responsibilities concerning the front office areas are processed in a timely manner

Communicates with other managers, supervisors, team members and departments on a regular basis, providing efficient and cogent briefings of any unresolved incidents or issues that occurred during shift

Ensures processing and understanding of all billing functions

Participates in the development of the department budgets and manages daily operation and payroll expenses to achieve or exceed planned budgets

Assists Manager, coordinates and ensures appropriate job skills training is executed, completed and documented in a timely manner

Meets regularly with these staff members to insure goals are being accomplished

Maintains training checklists for each position and insures timely completion by new staff

Ensures new staff complete certification testing in a timely manner

Prepares and maintains all Operations Manuals, training materials, and logs for each of the departments, keeping information accurate and complete as demands change