Apply on Employer Site

Jackson Hewitt Tax Service Inc. · 2 months ago

Front Desk Office Manager

Kettering, OH 45440

Full-time

Onsite

Mid, Senior Level

$28/hr - $30/hr

3+ years exp

Jackson Hewitt Tax Service Inc. is an industry-leading provider of full-service individual, federal, and state income tax preparation. They are seeking a highly organized leader to manage operations and customer service during the busy tax season across multiple office locations.

Financial Services

Responsibilities

Serve as the main point of contact by answering and directing all incoming phone calls for all four office locations

Manage all customer service issues with professionalism, empathy, and efficiency, ensuring high client satisfaction

Schedule and confirm client appointments accurately using our internal scheduling software

Open and oversee the close of the office daily, ensuring all procedures are followed for a secure and ready workspace

Maintain and track the status of tax returns currently being processed, keeping accurate records

Instruct tax professionals on which tax returns need to be prepared and in what order

Communicate clearly with preparers regarding outstanding items, notes, and documentation required to complete a return

Oversee and manage the daily work and performance of the two other Office Coordinators

Be actively involved in the hiring and training of new front-office staff for all locations

Serve as the escalation point for complex client issues and internal administrative conflicts

Develop and implement consistent front-office best practices and training materials across all four locations

Qualification

Customer ServiceTeam LeadershipCommunication SkillsMultitaskingOrganizational SkillsHiring ExperienceTraining ExperiencePhone EtiquetteProblem-SolvingAttention to Detail

Required

Minimum of 3 years of proven experience in a supervisory, team lead, or coordinator role

Experience in a high-volume administrative or front desk environment, preferably in a professional office (tax or accounting experience is a plus, but not required)

Demonstrated hiring and training experience is highly preferred

Exceptional phone etiquette, strong communication, and proven team management skills

Ability to multitask and manage competing priorities across multiple locations with excellent attention to detail

A proactive and solutions-oriented approach to problem-solving and customer service

Must be dependable and punctual to ensure the office is opened and closed on time