Jorie AI · 2 months ago
Director of Client Success Partnerships
United States
Full-time
Hybrid
Director/Executive
$160K/yr - $180K/yr
8+ years expJorie AI is a fast-growing company specializing in Health Care Revenue Cycle Management, committed to delivering superior customer service through AI automation technology. The Client Success Director will lead the onboarding and ongoing success of high-value clients, collaborating with various teams to optimize client experiences and drive retention and growth initiatives.
Artificial Intelligence (AI)Financial ServicesHealth CareHospital
Responsibilities
Drive the vision for key clients success by developing and executing strategies that align with company objectives and deliver measurable impact
Partner with cross-functional teams to design and implement initiatives that elevate the experience of our most strategic clients
Act as the central connector across Sales, Product Development, Onboarding, Marketing, and other teams to ensure seamless communication and flawless execution
Serve as the voice of the customer internally, championing insights and feedback to influence product and service enhancements
Continuously refine every client touchpoint to create an exceptional experience that fosters loyalty and long-term partnerships
Collaborate with key clients to build clear, actionable roadmaps that define shared success and future growth
Cultivate strong advocates among our client base to amplify brand reputation and support marketing and sales initiatives
Showcase client success through impactful testimonials, case studies, and stories that highlight the value we deliver
Design and implement strategies to minimize churn and maximize retention, ensuring clients see ongoing value
Identify and pursue opportunities for upselling and cross-selling, leveraging consultative approaches to uncover solutions with enterprise-level potential
Harness data and analytics to track KPIs, measure success, and inform strategies that continuously improve client satisfaction and business outcomes
Qualification
Required
8–10+ years of experience in partner management, strategic partnerships, channel sales, client success, or similar leadership roles
Ability to communicate and influence effectively at the C-Suite level
Outstanding verbal, written, and presentation skills that inspire confidence and clarity
Strong project management and organizational capabilities to drive complex initiatives forward
Skilled in account strategy, planning, and relationship development with a track record of expanding existing accounts
Adept at working across cross-functional teams to deliver seamless client experiences
Experienced in developing, managing, and reporting KPIs to measure success and inform strategy
Ability to identify new solutions and opportunities that create enterprise-level impact
Benefits
401(k) matching up to 4%
Medical
Dental
Vision
Long/Short Term Disability insurance
Life insurance $25,000 Paid by employer
PTO 2 weeks
10 and half Holidays
Company
Jorie AI
Jorie AI: Advanced Automation is a fully end-to-end AI automated revenue cycle management technology company.
1001-5000 employees
Funding
Current Stage
Late StageLeadership Team
Jorie Healthcare
Jorie Healthcare Partners LLC
Tom Stirnaman
Channel Partner
Recent News
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