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Wolters Kluwer · 3 days ago

Lead CX/UX Designer | Health Language

Princeton, NJ

Full-time

Hybrid

Senior Level, Lead/Staff

$116K/yr - $204K/yr

10+ years exp

Wolters Kluwer is a company that creates products and solutions for various professional sectors including healthcare. The Lead CX/UX Designer will enhance customer-facing products within the Health Language portfolio, ensuring high quality output and alignment with business strategy while collaborating with cross-functional teams to drive optimal user experiences.

BankingFinanceInformation ServicesInformation TechnologyLegalMobilePublishingSoftware

Hiring Manager

Jacob Rodriguez

Responsibilities

Understand business goals, user needs, and technical capabilities to inform the research and design of holistic and integrated solutions

Foster collaborative relationships with product teams and technology partners

Advocate for the user throughout the product development process, working with cross-functional teams to ensure a consistent and excellent user experience that is validated by customers

Lead/co-lead visioning workshops with multidisciplinary teams of business, technology, content and user experience roles to shape strategic plans

Translate ideas into concepts, user flows, wireframes, mockups and prototypes that lead to intuitive user experiences for products in the Health Language portfolio

Work with cross-functional teams to define, improve and implement UX research and design best practices and processes

Work directly with development groups to ensure accurate implementation of designs

Manage multiple projects at various stages and prioritize tasks

Use and contribute to the Wolters Kluwer Product Design System to ensure consistency, efficiency and scalability

Identify research opportunities and appropriate research methods based on business objectives

Develop research plans collaboratively with the Product Manager and other team members

Lead research projects from start to finish, conducting research yourself and enabling product teams to get involved

Deliver actionable insights that are well-reasoned and presented with a high degree of quality

Qualification

UX DesignDesign SystemsFigmaAdobe Creative SuiteHealthcare EcosystemLean ProductHTML5CSS3WCAG ComplianceCustomer AnalyticsAgile MethodologiesCommunication SkillsProblem SolvingTeam CollaborationSelf-Starter

Required

10 years of experience working as a UX designer – ideally within an agile environment

Bachelor's degree (BA) from a four-year college or university (or equivalent) in Interaction Design, Product Design, Industrial Design, Human Computer Interaction, Communication & Multimedia Design/Media Technology, Information Architecture or related field

Familiar with principles of Lean Product and Lean UX

Have a deep understanding of typography, color, layout and motion design principles

Passionate about design, emerging technologies and problem solving

Hands-on experience with Electronic Health Records (EHRs) and API integration

Both a self-starter and team-oriented, with a willingness to teach and learn; open to feedback and welcomes constructive criticism

Excellent English verbal and written communication skills

Ability to build trusted relationships and act as a liaison among the UX, product and technology teams to ensure standards of excellence are met

Experience working in distributed, collaborative teams

Ability to work with limited guidance and make decisions independently is a must

Experience working with design systems and familiar with creating UX patterns

Experience adhering to WCAG compliance and standards

In-depth knowledge of customer analytics tracking tools and customer research methods; adept at analyzing both quantitative and qualitative data

Mastered design software such as Figma and Adobe Creative Suite

Knowledge of agile software development processes and experience with requirements management and complex projects

Work with the Microsoft Office Suite (Word, Excel, PowerPoint)

Solid understanding of HTML5 and CSS3

Preferred

Understanding of the healthcare ecosystem, particularly in payer and provider sectors and experience with value-based care models and health language offerings is desireable but not required

Familiarity in interoperability standards and protocols, ensuring seamless data exchange across diverse healthcare systems is desireable but not required