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Stefanini North America and APAC · 2 days ago

Deskside Technician II

New York, NY

Full-time

Onsite

Mid, Senior Level

5+ years exp

Stefanini Group is a global tech consulting company that focuses on transforming businesses through technology. The Deskside Technician II role involves providing high-level IT support to C-level executives, managing device operations, and overseeing IT ticketing systems to enhance user satisfaction and operational efficiency.

Information TechnologyOutsourcing

H1B Sponsor Likely

Responsibilities

Provide immediate and proactive "white glove service" to C-level executives and their assistants, anticipating needs and ensuring seamless IT operations

Offer Level 2 and 3 technical support for a diverse user base across multiple locations, including remote and on-site assistance

Oversee device management for both Mac and PC laptops, iPhones, iPads, and monitors using Workspace One

Manage IT ticketing systems (ServiceNow) from resolution to process improvement, ensuring efficient tracking and automation

Responsible for the full lifecycle of IT assets and inventory, including procurement, tracking, and maintenance

Develop and execute comprehensive new hire walkthroughs, onboarding, and offboarding processes

Create and update internal and external IT documentation, processes, and knowledge bases for team success and user empowerment

Participate in IT renovations, moves, buildouts, and implementation of new systems

Support company cell phone troubleshoots, including upgrades, and line transfers

Integrate and optimize collaboration tools (Zoom, SharePoint, Teams, Outlook Calendar)

May need to be available to provide support at other client locations as needed

Other duties as assigned

Qualification

Active DirectoryOffice 365MDM (Workspace One)Technical SupportSaaS ApplicationsSSO/MFA (Okta)ServiceNowNetworkingUser EmpathyA+ CertificationITIL FoundationsLean Six SigmaCommunicationProblem SolvingTeam CollaborationAdaptability

Required

Experience supporting Mac OS, Windows OS, Microsoft Office, Smart Phones, AV Conferencing Systems, Printers and PC hardware

Able to uphold a positive attitude at all times, even under stressful conditions

Experience supporting remote facilities and users

Excellent verbal and written communication skills

High level of professionalism and strong personal interaction skills

Ability to perform in-depth research and troubleshooting for complex technical issues

Ability to prioritize and complete all work tasks with minimal supervision

Ability to walk, bend, stand for long hours, and lift equipment up to 50 pounds

Ability and willingness to learn new technologies

High School Diploma (required)

Deskside / Desktop / End User Computer experience, ideally in a corporate environment

Proven ability to handle challenging, rapid-response user support

Proven ability to balance, prioritize and organize multiple tasks

Preferred

A+ Certification

Microsoft Certified Professional (MCP)

ITIL Foundations

Lean Six Sigma

Benefits

401(k)

Paid time off

Tuition reimbursement

Medical, dental and vision insurance

And much more

Company

Stefanini North America and APAC

Glassdoor3.8

Global Tech Consulting Company All in One. Stefanini is a Brazilian multinational company with 37 years of experience and presence in 41 countries.

Founded in 1987

Kölln-reisiek, Schleswig-Holstein, DEU

10001+ employees

http://www.stefanini.com/EN

H1B Sponsorship

Stefanini North America and APAC has a track record of offering H1B sponsorships. Please note that this does not guarantee sponsorship for this specific role. Below presents additional info for your reference. (Data Powered by US Department of Labor)

Distribution of Different Job Fields Receiving Sponsorship

Represents job field similar to this job

Trends of Total Sponsorships

2025 (13)

2024 (11)

2023 (13)

2022 (18)

2021 (14)

2020 (12)