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Twin Peaks Restaurants · 2 months ago

Twin Peaks Host

Pittsburgh, PA

Full-time

Onsite

New Grad, Entry Level

0+ years exp

Twin Peaks Restaurants is a dining establishment known for its vibrant atmosphere. The Host is responsible for providing an excellent first impression by greeting guests, managing seating arrangements, and coordinating to-go orders while maintaining a friendly and welcoming environment.

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Responsibilities

Responsible for greeting Guests in a friendly manner and escorting Guests to tables

Identifies the needs of the Guest and makes a customized connection

Exhibits an outgoing personality that promotes a warm and inviting atmosphere

Must be able to communicate and interact with Guests, handle crowds, and put Guests at ease

Monitors sorting and workflow of the restaurant and seats Guests accordingly

Manages large parties; explaining seating options, wait time and escalating Guest concerns

Opens and closes sections with the increase or decrease in the volume of Guests

Rearranges chairs and tables if necessary and retrieves highchairs when needed

Answers phones calls, handles call ahead seating requests

Inflates and ties off balloons and performs restroom checks

Helps maintain the dining area; assists servers with clearing and resetting tables and takes dishes to the kitchen area

Must practice safe food and beverage handling and cleanliness at all times

Must be able to communicate and interact with co-workers in high-stress time effectively

Maintains a high degree of pace and intensity for an extended periods of time

Able to adhere to schedule and be on time for shifts, training and required meetings

Operate and participate effectively in a team environment

Takes accurate orders by telephone or in-person, explains menu items, and offers appropriate suggestions to Guests

Organizes food orders and delivers food to Guests including Curbside where applicable

Assembles prepared food, drinks, and condiments in to-go containers accurately to ensure food transport is complete, clean, and safe for Guests

Safely handles food prep equipment such as knives, coffee maker, iced tea machine, etc

Uses the POS (Point of Sale) system and handheld device effectively and accurately

Must, accurately handle money, make changes, and process credit card transactions

Other duties as assigned by supervisor

Qualification

Cash handlingInterpersonal skillsCommunication skillsTeamworkOrganization skillsProblem-solving skillsFast-paced environment

Required

Identifies the needs of the Guest and makes a customized connection

Exhibits an outgoing personality that promotes a warm and inviting atmosphere

Must be able to communicate and interact with Guests, handle crowds, and put Guests at ease

Monitors sorting and workflow of the restaurant and seats Guests accordingly

Manages large parties; explaining seating options, wait time and escalating Guest concerns

Opens and closes sections with the increase or decrease in the volume of Guests

Rearranges chairs and tables if necessary and retrieves highchairs when needed

Answers phones calls, handles call ahead seating requests

Inflates and ties off balloons and performs restroom checks

Helps maintain the dining area; assists servers with clearing and resetting tables and takes dishes to the kitchen area

Must practice safe food and beverage handling and cleanliness at all times

Must be able to communicate and interact with co-workers in high-stress time effectively

Maintains a high degree of pace and intensity for an extended periods of time

Able to adhere to schedule and be on time for shifts, training and required meetings

Operate and participate effectively in a team environment

Takes accurate orders by telephone or in-person, explains menu items, and offers appropriate suggestions to Guests

Organizes food orders and delivers food to Guests including Curbside where applicable

Assembles prepared food, drinks, and condiments in to-go containers accurately to ensure food transport is complete, clean, and safe for Guests

Safely handles food prep equipment such as knives, coffee maker, iced tea machine, etc

Uses the POS (Point of Sale) system and handheld device effectively and accurately

Must, accurately handle money, make changes, and process credit card transactions

Lifting- up to 10lbs constantly, up to 25lbs frequently, up to 50lbs occasionally

Lifting from floor to shoulder occasionally and overhead infrequently

Exposed to cleaning chemicals

Color and depth perception are required for vision. Needs both near and far vision

Twists and reaches constantly

Grasps objects to move or manipulate them constantly

Stands and walks constantly inside and outside the restaurant

Listen to and comprehends instructions from Guests and coworkers over background restaurant and equipment noise constantly

Frequent hand washing is required

Other duties as assigned by supervisor

Must adhere to company uniform and appearance policy

Has strong knowledge of commonly-used concepts, practices, and procedures in a restaurant. Relies on experience and judgment to make effective decisions

Strong interpersonal and communication skills

Exhibits teamwork at all times

Ability to work in a fast-paced environment

Excellent organization and problem-solving skills

Ability to handle cash accurately