Customer Service Representative (Email/Chat - Non-Voice) – Remote jobs in United States
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SmartBuyGlasses Optical Group · 2 months ago

Customer Service Representative (Email/Chat - Non-Voice) – Remote

positionUnited States
timeFull-time
remoteRemote
seniorityNew Grad, Entry Level

SmartBuyGlasses Optical Group is one of the world’s leading designer eyewear e-retailers, and they are seeking a Customer Service Representative (Chat & Email Support) to assist customers with inquiries and provide information about products and services. The role involves leveraging AI tools to enhance customer experience while delivering accurate and quality support via chat and email.

E-CommerceEyewearFashionRetail

Responsibilities

Assist customers daily via chat and email
Handle inquiries for English-speaking markets (style of glasses, sunglasses, prescription questions, order status, warranty issues, etc.)
Provide product recommendations and introduce customers to upgrades, higher-value items, or add-ons to enhance their purchase experience
Deliver consistent, accurate, and detail-oriented support with a focus on quality service
Collaborate effectively within a team and adapt to structured workflows
Leverage AI tools (where applicable) to improve efficiency and customer experience

Qualification

Fluency in EnglishCustomer service experienceAI toolsTime management skillsDocumentation skills

Required

Fluency in verbal and written English; additional languages are an advantage
Customer service experience preferred (e-commerce experience is a plus)
Knowledge or familiarity with AI tools/applications that support customer service operations
Strong time management and documentation skills
Amenable to working the graveyard shift, including weekends
High-speed, stable internet connection

Benefits

Performance bonuses
Free designer glasses annually
Annual/Sick Leaves
Career development/learning program
Fast-paced, dynamic, and multicultural work environment

Company

SmartBuyGlasses Optical Group

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SmartBuyGlasses Group is the world’s leading designer eyewear e-retailer.
dateFounded in 2006
location
Hong Kong, Hong Kong Island, HKG
people-size51-200 employees
web-link
http://www.smartbuyglasses.com

Funding

Current Stage
Growth Stage

Leadership Team

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David Menning
Co-Founder
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Doron Kalinko
Co-Founder
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Recent News

PR Newswire
Innovative Eyewear, Inc. Announces Retail Partnership with SmartBuyGlasses for Reebok Smart Eyewear
2025-12-01
thefly.com
Innovative Eyewear announces retail partnership with SmartBuyGlasses
2025-12-01
Sramana Mitra
Best of Bootstrapping: Bootstrapped an E-commerce Venture to $50M - Sramana Mitra
2025-10-19
Company data provided by crunchbase