Stanley Black & Decker, Inc. · 2 months ago
Bilingual Customer Service Agent - 1 Year Contract-remote
United States
Full-time, Contract
Remote
New Grad, Entry LevelStanley Black & Decker, Inc. is a leading global company in the manufacturing sector, known for its iconic brands. They are seeking a Bilingual Customer Service Representative to maintain high service levels for both customers and account executives, handling inquiries and transactions effectively.
IndustrialManufacturingRetail
Responsibilities
Process transactions and various inquiries using Outlook, SAP and Esker
Receive distributor calls as well as some end user calls
Provide reliable information to both internal and external customers
Work with appropriate functional groups or team members to proactively eliminate errors and inefficiencies in the order process
Qualification
Required
College or University diploma/degree
Bilingual (French/English) language skills both written and spoken(a strong asset)
Must be able to handle multiple tasks in a high call/systems volume environment while maintaining composure and flexibility
Ability to communicate (oral and written) with sales personnel and distributors in a professional and courteous manner
Strong key board and data entry skills (min 30 wpm)
Team player – able to work with a large team
Must be dependable, capable of making decisions, and following through on team tasks and willing to help all other associates with little or no supervision
Ability to rapidly assimilate marketing programs, product knowledge and all other company policies and procedures
Benefits
Career Opportunity: Career paths aren’t linear here. Being part of our global company with 60+ brands gives you the chance to grow and develop your skills along multiple career paths.
Learning & Development: Our lifelong learning philosophy means you’ll have access to a wealth of state-of-the-art learning resources, including our Lean Academy and online university (where you can get certificates and specializations from renowned colleges and universities).
Diverse & Inclusive Culture: We pride ourselves on being an awesome place to work. We respect and embrace differences because that’s how the best work gets done. You’ll find we like to have fun here, too.
Purpose-Driven Company: You’ll help us continue to make positive changes in the local communities where we work and live as well as in the broader world through volunteerism, giving back and sustainable business practices.
Company
Stanley Black & Decker, Inc.
For the builders and protectors, for the makers and explorers, for those shaping and reshaping our world through hard work and inspiration, Stanley Black & Decker provides the tools and innovative solutions you can trust to get the job done—and we have since 1843.
Founded in 1843
10001+ employees
H1B Sponsorship
Stanley Black & Decker, Inc. has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (78)
2024 (71)
2023 (74)
2022 (117)
2021 (121)
2020 (98)
Funding
Current Stage
Public CompanyTotal Funding
$745.4M2023-03-01Post Ipo Debt· $745.4M
1978-01-13IPO
Leadership Team
Christopher Nelson
President and Chief Executive Officer
Amir Kashani
Director AI and Digital Product Development
Recent News
2025-12-24
2025-12-24
The Motley Fool
2025-12-24
Company data provided by crunchbase