Trendline Interactive is now Shift Paradigm · 2 months ago
Director, Customer Success
United States
Full-time
Remote
Director/Executive
$115K/yr - $140K/yrShift Paradigm is a purpose-built business partner focused on realizing clients’ growth ambitions. As a Director of Client Success, you will drive commercial success across your portfolio, build trusted relationships, and deliver exceptional client outcomes through strategic thinking and consultative selling.
AdvertisingDigital MarketingEmailEmail Marketing
Responsibilities
Own the commercial success of your portfolio, identifying opportunities and mitigating risks to exceed revenue targets
Serve as a trusted advisor, understanding client business models and creating solutions that drive measurable results
Lead strategic account planning to expand Shift Paradigm's footprint and deepen client relationships
Navigate the full sales cycle from solution design through contract execution
Responsible for the bookings revenue and margins within your accounts
Architect innovative solutions during new business pursuits, collaborating across teams to create winning proposals
Translate industry trends into actionable client recommendations and long-term roadmaps
Champion client perspective internally, advocating for solutions that balance client needs with business objectives
Drive service innovation by bringing client insights back to inform company strategy
Partner with delivery and project management teams to ensure exceptional client experiences
Serve as an escalation point, crafting clear solutions for complex challenges
Maintain accurate financial forecasts and pipeline data
Provide direct feedback and coaching to team members for continuous improvement
Qualification
Required
Background in professional services with demonstrated success retaining and growing client relationships
Proven ability to achieve business outcomes in fast-paced, entrepreneurial environments
Strong business acumen with understanding of diverse business models and go-to-market strategies
Marketing technology experience (marketing automation, CRM, CDP, data platforms)
Strategic thinking with ability to synthesize complex information into clear roadmaps
Consultative approach to problem-solving, focusing on root causes and sustainable solutions
Excellence in written and verbal communication, adapting style to audience needs
Comfort with ambiguity and ability to make sound decisions with incomplete information
Strong influence and persuasion skills to build consensus across diverse stakeholders
Client-first orientation with genuine curiosity about different industries and challenges
Results-driven approach with entrepreneurial spirit
Commitment to continuous learning in sales, marketing, and technology trends
Collaborative leadership style that empowers cross-functional teams
Benefits
Remote flexibility with NYC/Tri-State requirement for client collaboration
Collaborative culture that values diverse perspectives and innovative thinking
Work that makes a measurable difference for leading brands
Company
Trendline Interactive is now Shift Paradigm
We are a modern marketing firm that combines the resources of agencies, consultancies, and systems integrators to enable organizations to rethink digital engagement, implement modern solutions, and optimize programs over time.
Founded in 2010
201-500 employees
Funding
Current Stage
Growth StageTotal Funding
unknownKey Investors
Growth Catalyst Partners
2019-06-05Series Unknown
2019-06-05Debt Financing
2018-09-06Private Equity
Leadership Team
Scott R Jones
Chief Financial Officer
Company data provided by crunchbase