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U-Haul · 2 months ago

Workers’ Compensation Injury Counselor

Phoenix, AZ

Full-time

Hybrid

Entry, Mid Level

2+ years exp

U-Haul is looking for an experienced Workers' Compensation Injury Counselor to manage complex claims resulting from Team Member injuries. The role involves coordinating with various parties to ensure the best possible resolution for each Workers’ Comp claim while supporting injured Team members through the claims process.

LogisticsService IndustryTransportation

Responsibilities

Assist, support and guide injured Team members through the workers’ compensation claims process, addressing questions as needed

Promptly and thoroughly investigate newly reported work-related injuries to determine compensability

Ensure injured Team members receive the appropriate medical care throughout the claims process

Maintain accurate, current records for each claim, incident details, and financial information

Maintain appropriate levels of communication with all parties involved

Coordinate with facility managers and U-Haul executive management to facilitate Return to Work when feasible and appropriate

Manage all key components (including medical, indemnity, legal) of each claim to ensure optimum handling and best possible solution

Coordinate settlement negotiations

Coordinate activities with vendor partners (MSAs, surveillance, diagnostic testing, subrogation, etc.)

Assist with bill/invoice review (review, reconciliation, submittal)

Assist WC Program Lead with mentoring/training other Injury Counselors as necessary

Qualification

Workers’ Compensation claims handlingIndemnity claims managementInjury claim valuationVendor coordinationCommunication skillsResearch skillsMulti-tasking skillsTechnology aptitudeAttention to detailTeamwork

Required

In-depth knowledge of Workers' Compensation claims handling process, and a minimum of two years' experience in managing Indemnity claims, and/or serving as liaison between injured workers and insurance professionals

Proficiency in managing expectations from business partners such as attorneys, claims adjusters, and vendors

Proficiency in the determination of injury claim values based on available medical and legal factors

Ability to work under pressure and meet deadlines

Successful candidates will have proven successful track record of being hard-hitting, enthusiastic individuals who accomplish goals in a fast-paced work environment

Strong research skills

Superb verbal and written communication and organization skills

Attention to detail

Strong multi-tasking skills

Teamwork and desire to help people

Strong aptitude for technology