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MANTECH · 1 week ago

End User Device Technician

Annapolis Junction, MD

Full-time

Onsite

Entry Level

1+ years exp

ManTech is seeking a motivated and customer-oriented End User Device Technician to join their team. The successful candidate will be responsible for installing and troubleshooting desktop devices, including VOIP phones, Teleconferencing equipment, and printers, while ensuring compliance with Service Level Agreements.

Cyber SecurityInformation TechnologySecurityTelecommunications

Growth Opportunities

No H1B

Security Clearance Required

U.S. Citizen Only

Responsibilities

Provides installation/troubleshooting support to VOIP phones, Teleconferencing equipment, AVMM/conference rooms, printers, desktop computers, other hardware devices as requested, and completes associated cabling work

Supports refresh, modernization, projects, and Service Task Order activities as required

Follows proper processes of equipment classification and sanitization

Conducts equipment surveys, inventories, completes database updates, and assists with logistical services for associated equipment

Works all of the above requirements within Service Level Agreement time windows

Travels to support other locations within the area as needed up to 25% travel required

Qualification

IT hardware supportIAT level II certificationVOIP installation/troubleshootingServiceNow experienceCAN networking supportCustomer facing experienceQuality cabling skills

Required

1+ years of hands-on experience in IT hardware support

Possess an IAT level II baseline certification as defined by DoD 8570.01-M such as Security + Must attain within 6 months

Experience in or willingness to learn installation/troubleshooting of end user devices such as VOIP phones, Teleconferencing equipment, AVMM/conference rooms, printers, desktop computers, other hardware devices

Customer facing experience

Must have a current/active TS/SCI w/ Poly