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ABB · 1 month ago

Demand Field Service Technician

Houston, TX

Full-time

Onsite

Entry Level

1+ years exp

ABB is a global market leader dedicated to helping industries improve their performance and sustainability. The Demand Field Service Technician will ensure efficient planning and fulfillment of products, focusing on performance improvements and high customer service levels while providing site service and maintaining customer databases.

AutomotiveEnergyEnergy ManagementIndustrial AutomationRobotics

No H1B

Responsibilities

Provide site service to ensure safe and efficient plant operation utilizing the ABB Symphony+ or 800xA Distributed Control System

All periodic, routine, preventive maintenance and shutdown support will be handled by you as part of your role (ABB Technical and Advanced Services will provide additional support where applicable at your direction)

Troubleshoot low complexity tasks associated with the distributed control system hardware, software issues, and manage technical support requests on the customers behalf to optimize system performance

Maintain customer database by logging each call and the support provided

Suggest ABB solutions to enhance system performance and expand scope of value-add service to the existing contract

Effectively communicate with all site stakeholders to ensure all contracted services meet or exceed expectations

Respond to customer questions, issues, and inquiries with accuracy and timeliness. Maintain a “follow-up” system with customers to ensure the technical advice provided was effective

Support projects for hardware and software upgrades, system modifications and additions, both on-line and off-line

Qualification

ABB Symphony+800xA Distributed Control SystemField service supportEffective communicationProblem solvingTeamworkCustomer focus

Required

High-school diploma and comparable military technical training

Minimum 1 years of relevant experience or a special combination of education and experience and/or demonstrated accomplishments will be considered

Must be willing to maintain overnight travel of 80%

You will develop and be mentored to provide outstanding field service support of ABB Symphony+ or 800xA Distributed Control System

A demonstrated commitment to excellence, effective communication, problem solving, teamwork, customer focus, and a professional attitude

Applicants must speak fluent English and have a legal driver's license

Candidates must already have a work authorization that would permit them to work for ABB in the US

Benefits

Choice between two medical plan options: A PPO plan called the Copay Plan OR a High Deductible Health Plan (with a Health Savings Account) called the High Deductible Plan.

Choice between two dental plan options: Core and Core Plus

Vision benefit

Company paid life insurance (2X base pay)

Company paid AD&D (1X base pay)

Voluntary life and AD&D – 100% employee paid up to maximums

Short Term Disability – up to 26 weeks – Company paid

Long Term Disability – 60% of pay – Company paid. Ability to “buy-up” to 66 2/3% of pay.

Supplemental benefits – 100% employee paid (Accident insurance, hospital indemnity, critical illness, pet insurance

Parental Leave – up to 6 weeks

Employee Assistance Program

Health Advocate support resources for mental/behavioral health, general health navigation and virtual health, and infertility/adoption

Employee discount program