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Verity · 1 day ago

Customer Success - Value Engineer

United States

Full-time

Remote

Senior Level

6+ years exp

Verity partners with large enterprises to drive measurable value through automation and advanced supply chain solutions. The Senior Manager will lead the customer value journey, engaging with executives to uncover bottlenecks and ensure maximum value realization from investments.

DronesIndustrial AutomationRoboticsSupply Chain ManagementWarehouse AutomationWarehousing

Growth Opportunities

Hiring Manager

Matthew Lillywhite

Responsibilities

Lead discovery sessions and workshops with Supply Chain, Logistics, and Operations leaders to identify pain points, bottlenecks, and measurable business impact

Build executive-ready business cases —including ROI models, throughput analysis, labor savings, and productivity improvements

Define success criteria and measurable outcomes, then design value dashboards and scorecards to track results against plan

Partner with customer champions to drive adoption and operational change, ensuring rapid time-to-value in live warehouse and logistics environments

Lead QBRs and EBRs that demonstrate realized ROI, validate operational benefits, and identify expansion opportunities

Create multi-year value roadmaps that align technology adoption with supply chain transformation goals

Translate operational data and performance metrics into compelling executive narratives that resonate with COOs, CFOs, and logistics leaders

Feed insights from customer engagements back into Sales, Product, and Marketing to sharpen our go-to-market strategy and strengthen Verity’s value storytelling

Qualification

Value EngineeringCustomer SuccessSupply Chain ExpertiseERP/WMS SystemsROI ModelingData IntegrationExecutive PresenceAnalytical StrengthBI ToolsComfort with SalesforceCross-functional CollaborationStorytelling Ability

Required

6+ years of experience in Value Engineering, Customer Success, Solution Consulting, or Business Transformation, within supply chain, logistics, 3PL, or warehouse automation

Proven success facilitating workshops with Operations and Logistics executives, identifying bottlenecks, and quantifying performance improvements

Strong executive presence and storytelling ability —you can translate metrics and operational data into persuasive value narratives

Deep understanding of warehouse and logistics processes —including throughput optimization, order flow, labor utilization, and inventory management

Experience with ERP/WMS systems, data integration, and KPI frameworks (e.g., fulfillment accuracy, dock-to-stock time, pick rate, order cycle time)

Analytical strength in ROI/TCO modeling and sensitivity analysis; familiarity with BI tools like Tableau or Power BI is a plus

Comfort with Salesforce and customer success platforms (e.g., Gainsight, HubSpot)

Excellent cross-functional collaboration skills across Operations, IT, and Finance