dLocal · 2 months ago
Business Continuity Specialist
United States
Full-time
Remote
Mid, Senior Level
4+ years expdLocal enables the biggest companies in the world to collect payments in 40 countries in emerging markets. As a Business Continuity Specialist, you will guide dLocal’s operational resilience strategy, ensuring payment operations continuity for merchants and coordinating incident management across various stakeholders.
E-CommerceFinancial ServicesFinTechPayments
Responsibilities
Lead end-to-end incident management for critical operational events, from triage to resolution, coordinating internal teams and external partners to restore service quickly
Run war rooms when needed, ensure timely stakeholder updates, and manage status communications for CS/AM, merchants, and partners
Own and continually improve operational playbooks and runbooks for major scenarios (degradations, partner outages, configuration errors, go-live hypercare)
Drive root-cause analysis and post-incident reviews; track corrective and preventive actions to closure and ensure learnings are institutionalized
Conduct business impact assessments with Product, Engineering, Operations, Risk, and Compliance; define practical RTO/RPO targets and escalation paths
Plan and execute BCP/DR tests with processors, acquirers, and APMs; validate failover paths and data integrity, document gaps, and implement fixes
Monitor continuity KPIs and SLAs; partner with Data/BI to surface dashboards for incident trends, MTTA/MTTR, and merchant-impact analytics
Strengthen vendor and partner operational governance (SLAs, escalation matrices, hotlines, and incident exercises) to reduce recovery time
Support merchant go-live readiness for high-impact launches, including credentials checks, data validations, and structured hypercare
Maintain high-quality documentation of incidents and decisions in Jira/Confluence; ensure auditability and traceability
Participate in on-call rotations and be available for time-critical coordination across multiple time zones when required
Qualification
Required
4–6+ years in payments/fintech operations, business continuity, incident management, merchant operations, or partner/processor support
Strong familiarity with the payments ecosystem (processors, acquirers, APMs, card schemes; credentials, SLAs, settlements/reconciliations)
Proven experience leading cross-functional incident response, performing root-cause analysis, and driving corrective actions end-to-end
Ability to design, test, and improve continuity playbooks and BCP/DR exercises with internal teams and external partners
Excellent communication and stakeholder management; calm under pressure, merchant-centric, and action-biased
Proficiency with Sheets/Excel and ticketing/documentation tools (e.g., Jira/Confluence); comfort with data-driven decision-making
Fluency in English; additional languages are a plus
Bachelor's degree in Business, Engineering, Economics, or related field
Benefits
Remote work: work from anywhere or one of our offices around the globe!*
Flexibility: we have flexible schedules and we are driven by performance.
Fintech industry: work in a dynamic and ever-evolving environment, with plenty to build and boost your creativity.
Referral bonus program: our internal talents are the best recruiters - refer someone ideal for a role and get rewarded.
Learning & development: get access to a Premium Coursera subscription.
Language classes: we provide free English, Spanish, or Portuguese classes.
Social budget: you'll get a monthly budget to chill out with your team (in person or remotely) and deepen your connections!
DLocal Houses: want to rent a house to spend one week anywhere in the world coworking with your team? We’ve got your back!
Company
dLocal
Unlock the power of emerging markets: accept and send cross-border payments in Africa, Asia, and Latin America
501-1000 employees
Funding
Current Stage
Public CompanyTotal Funding
$548.25MKey Investors
Alkeon CapitalGeneral Atlantic
2025-09-03Post Ipo Secondary· $191.25M
2021-06-02IPO
2021-04-02Series Unknown· $150M
Leadership Team
Pedro Arnt
Chief Executive Officer
Carlos Menendez
Chief Operating Officer
Recent News
2026-01-16
Crowdfund Insider
2026-01-16
Crowdfund Insider
2026-01-11
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