ABB · 2 months ago
Systems Drives Technical Support Technician
Florence, SC
Full-time
Onsite
Mid Level
3+ years expABB is a global market leader in helping industries become leaner and cleaner. They are seeking a Technical Support Technician to provide support for their system drives business, focusing on troubleshooting and technical assistance for customers in various industries including Pulp & Paper, Metals & Mining, and Cement.
AutomotiveEnergyEnergy ManagementIndustrial AutomationRobotics
Responsibilities
Provide technical support for common problems related to the application of ABB System Drives, Control Systems, and motors
Analyze problems and initiate effective measures for their solution
Execute product warranty while ensuring customer satisfaction and simultaneously achieving cost-control objectives
Enter each reportable case as applicable in the Salesforce Case Management System
Required to provide technical support during the evenings and weekends on a rotating schedule
Support ABB Digital Offerings/ABB Ability
Remote Support for RAP/Support Line contracts
Assist with part orders/Recommended spare parts list
Interprets maintenance manuals, schematics, and software tools
Learn ABB tools such as Drive Composer, Drive Windows, Control Builder, SAP, Concur, Outlook, AMEX
Experience reading, analyzing, and interpreting electrical and mechanical drawings
Ability to instruct on how to troubleshoot, test, repair and service technical equipment
Ability to build strong effective working relationships with our customers
Ability to own self-development by reading technical publications and participating in educational opportunities
Ability to adapt to ever changing job site situations
Qualification
Required
Either High School Diploma and 5 years' technical work experience; or Associates degree and 3 years' technical work experience; or Bachelor's degree and 1 year technical work experience required
A special combination of education and experience must be demonstrated in the AC/DC drives area
Ability to travel up to 30%
Preferred
Performed field service engineering for AC and DC coordinated drive systems
Attention to detail and strong problem-solving skills, strong communication skills
Ability to write detailed technical service reports
Company
ABB
ABB provides electrification and automation solutions for various industries.
10001+ employees
H1B Sponsorship
ABB has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (70)
2024 (51)
2023 (58)
2022 (63)
2021 (52)
2020 (46)
Funding
Current Stage
Public CompanyTotal Funding
$548.55MKey Investors
European Investment Bank
2023-11-21Post Ipo Debt· $545.85M
2013-09-23Grant· $2.7M
2001-04-06IPO
Leadership Team
Morten Wierod
CEO
Håvard Devold
Vice President, Market Development, Country Technology manager
Recent News
2025-12-17
Company data provided by crunchbase