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City of Atlanta · 2 months ago

DWM Systems Administrator (IT)

72 Marietta St, Atlanta, GA, 30303, US

Full-time

Hybrid

Mid, Senior Level

$90K/yr - $90K/yr

5+ years exp

The City of Atlanta is responsible for managing various workflows and applications within the Department of Watershed Management. The DWM Systems Administrator will oversee the Cityworks program, provide end-user support, and ensure the smooth operation of departmental applications.

GovernmentInformation ServicesNon Profit

H1B Sponsor Likely

Responsibilities

Coordinates with City Departments to determine application functional needs and goals and conducts periodic reassessments as needed or requested

Assist with monitoring the ticketing system to assist City staff with application changes and issues

Work with internal and external users to define end user retrieval needs and parameters and provide training as needed

Work with the security team to ensure adherence to security policies and standards

Test applications for quality and functionality before installation

Ensure 24/7 uptime and smooth operation of departmental applications

Manage licenses for various applications and network servers

Update license files and applications periodically

Create installation guides, troubleshoot documents, and manuals

Audit applications quarterly, manage user access, and recommend decommissioning of underutilized software

Provide solutions for technical issues and ensure timely resolution

Participate in daily team meetings, project meetings, and collaborate with cross-functional teams to address technical challenges

Maintain and troubleshoot servers and other hardware systems to ensure optimal performance and reliability

Implement and oversee data backup processes and disaster recovery procedures to safeguard critical systems and information

May perform other duties as assigned

Qualification

Cityworks softwareESRI softwareGIS-centric systemsITIL v4Microsoft fundamentals (AZ-900)Technical supportServer managementDisaster recoveryUser training

Required

Bachelor's degree in related field

Five (5) to seven (7) years of experience with utilizing Cityworks software

Experience with ESRI software

Experience with GIS-centric or other asset management systems

ITIL v4 certification

Microsoft fundamentals (AZ-900) certification

Knowledge of and ability to configure asset management software (specifically CityWorks)

Company

City of Atlanta

Glassdoor3.1

City of Atlanta is a website provides information on services and happenings of Atlanta.

Founded in 1847

Atlanta, Georgia, USA

5001-10000 employees

https://www.atlantaga.gov/

H1B Sponsorship

City of Atlanta has a track record of offering H1B sponsorships. Please note that this does not guarantee sponsorship for this specific role. Below presents additional info for your reference. (Data Powered by US Department of Labor)

Distribution of Different Job Fields Receiving Sponsorship

Represents job field similar to this job

Trends of Total Sponsorships

2025 (2)

2024 (3)

2023 (2)

2022 (2)

2021 (2)

2020 (2)