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Cut+Dry · 2 months ago

Digital Solutions Architect (North America)

United States

Full-time

Remote

Senior Level

5+ years exp

Cut+Dry is transforming how food distributors run their businesses by modernizing operations in the foodservice distribution industry. The Digital Solutions Architect will lead the onboarding of Distributor Partners, ensuring they effectively utilize the Cut+Dry platform through systems integration and workflow redesign.

Hospitality

Responsibilities

Own delivery for assigned Distributor Partners — from kickoff to go-live

Understand their business deeply (ERP, pricing, sales, operations) and translate that into a clear, time-boxed plan

Manage dependencies and coordinate across teams to keep projects on track

Collect requirements from multiple stakeholders and simplify them into clear next steps

Prioritize ruthlessly — decide what matters most now and what can wait

Confidently negotiate trade-offs and align everyone on a realistic plan

Identify the Single Most Important Fix that unlocks momentum for each partner

Deliver visible results in short, four-week execution cycles (“Waves”)

Track and communicate progress weekly with clarity and confidence— both internally and to the customer

Ensure partners fully use and benefit from the platform after go-live

Spot when adoption drops and create a plan to re-engage

Partner with the Echo Lead (business counterpart) to keep relationships healthy and results compounding

After each onboarding wave, transition stable accounts to the Support team smoothly — no lost context

Step back in only when issues are systemic (e.g., integration or network-level problems)

Turn recurring issues into improved playbooks, so every future onboarding runs faster

Qualification

SaaS onboardingERP implementationTechnical project managementStakeholder managementERPsCommunication skillsTeam coordinationProblem-solvingAdaptability