Pro Coffee Gear ยท 2 months ago
People Operations & Development Lead - Hybrid
Austin, Texas, United States
Full-time
Hybrid
Senior Level
5+ years expPro Coffee Gear is a thriving e-commerce company located in Austin, Texas, specializing in providing top-tier espresso machines and related parts. They are seeking a People Operations & Development Manager to design and manage the hiring, onboarding, and development processes for their team, ensuring a data-driven approach and continuous improvement in talent management.
Business Supplies & Equipment
Responsibilities
Own and manage the WHO hiring process, from scorecard creation to structured interviews and reference checks
Partner with hiring managers to clarify role outcomes and competencies before searches begin
Maintain a consistent, high-quality candidate experience across roles
Train interviewers on the WHO methodology and ensure compliance with scorecard-based decision-making
Create and manage end-to-end onboarding workflows, including: Systems access and setup (email, software, tools) Role-specific onboarding plans and checklists 30/60/90-day success milestones Support hiring managers in setting personal development roadmaps for new hires, tied directly to their hiring scorecards
Monitor onboarding success metrics and continuously improve ramp-up efficiency
Establish a consistent cadence of performance reviews, feedback sessions, and growth planning across all teams
Coach managers on how to develop, evaluate, and hold their teams accountable to performance standards
Build and maintain company-wide frameworks for: Learning and development initiatives Competency and behavioral standards Track and report on performance health metrics and engagement indicators. Career progression
Manage HR operations such as benefits administration, time-off policies, and employee records
Support leadership in managing sensitive HR processes (e.g., promotions, releases, or disciplinary actions)
Ensure compliance with labor laws and company policy documentation
Implement and maintain HR systems that support scalability and automation
Qualification
Required
5+ years of experience in People Operations, HR, or Talent Development roles (preferably in growth-stage companies)
Deep familiarity with the WHO Hiring Method (Geoff Smart & Randy Street) and scorecard-based hiring
Proven experience designing onboarding programs and performance management systems
Strong coaching, facilitation, and communication skills, able to influence managers and uphold standards
Operationally-minded excels at creating processes, templates, and systems that scale
High integrity and discretion when managing sensitive people matters
Preferred
Experience with tools such as Asana, Notion, HubSpot, or similar systems for managing onboarding workflows
Background in leadership development, coaching, or organizational psychology
Knowledge of modern HR software (e.g., Rippling, Gusto, BambooHR, Deel)
Prior experience in an e-commerce, operations, or high-growth startup environment
Benefits
Benefits administration
Time-off policies
Company
Pro Coffee Gear
A technician-led and purpose-driven coffee equipment retailer and distributor.
Founded in 2020Austin, texas, US
11-50 employeesFunding
Current Stage
Early StageLeadership Team
Wes Wakefield
Founder
Company data provided by crunchbase