Upward Bound House · 2 months ago
Program Manager – CoC & YHDP Rapid Rehousing
El Segundo, CA
Full-time
Onsite
Mid, Senior Level
3+ years expUpward Bound House (UBH) is committed to ending intergenerational family homelessness through a comprehensive continuum of services. The Program Manager oversees two Rapid Rehousing programs, providing leadership and ensuring compliance with all contracts while supervising staff and maintaining high-quality service delivery.
Non-profit Organization Management
Responsibilities
Manage daily operations for both RRH programs and distinct eligibility populations
Ensure compliance with HUD, LAHSA, CoC, and YHDP requirements
Oversee enrollment, housing search, move-ins, and stabilization milestones
Ensure accurate and timely HMIS documentation, CES participation, and reporting
Supervise Case Managers, Housing Navigators, and Intake & Engagement Coordinator
Provide coaching, performance feedback, and weekly case conferencing
Support staff in managing caseloads for both families and TAY participants
Support landlord recruitment, unit acquisition, and retention strategies
Guide on tenancy issues, conflict resolution, and crises
Ensure services align with RRH and Housing First best practices
Monitor benchmarks, housing placements, exits, and retention rates
Review client files for accuracy and contract alignment
Implement corrective actions and continuous quality improvement as needed
Attend LAHSA, CES, and YHDP coordination meetings
Build and maintain strong relationships with Family CES, Youth CES, landlords, and community partners
Qualification
Required
BA in Social Services or related field required
3–5 years' experience in homeless services, housing, or TAY/family programs
Minimum 2 years of supervisory or leadership experience
Working knowledge of RRH, CES, HMIS, Housing First, and Trauma-Informed Care
Employment eligibility verification
Reliable transportation
Current tuberculosis (TB) test
Successful background screening
CPR/First Aid (or willingness to obtain)
Valid CA Driver's License
Proof of auto insurance
Ability to qualify for UBH driver insurance
Preferred
Master's degree in Social Services or related field
Experience working with both family and TAY populations
Company
Upward Bound House
The mission of Upward Bound House (UBH) is to eliminate homelessness among families with children in Los Angeles by providing housing, supportive services, and advocacy.
51-200 employees
Funding
Current Stage
Growth StageCompany data provided by crunchbase