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Mitel · 1 day ago

Technical Integration Consultant

Phoenix, AZ

Full-time

Hybrid

Senior Level, Lead/Staff

8+ years exp

Mitel is a global organization focused on helping businesses connect and collaborate. The Technical Integration Consultant will lead technical implementation projects for custom solutions, overseeing the full solution lifecycle from design to deployment and support.

Customer ServiceDigital MediaTelecommunications

No H1B

Responsibilities

Leads the Custom Solution Integration Projects on an individual basis

On a Project basis:

Responsible for leading, creating and getting customer approval of the Solution Design Document (SDD)

SDD consists of Visio call flow charts, Database schema and field definitions, inter-system messaging formats, protocols required

Per approved SDD specification, develops the custom solution or reporting application

Completes the installation of the custom solution system software and unit test

Provides system and end user support testing

Supports In-service time commitment per the Statement of Work

Ensure front-line customer satisfaction by dealing professionally and effectively with all internal and external customers

Submit all paperwork associated with jobs including time spent per activity and weekly expense reports

Additional responsibilities as the position requires

Qualification

Custom solution developmentContact center solutionsMicrosoft PowerBIMS SQL.Net C++/#JavaScriptJavaRESTful APIVM WareSalesforceCustomer service skillsCommunication skillsTime management skillsSolid work ethicWork independently

Required

8-10+ years custom solution developed software experience

2+ Years contact center solutions exposure

2+ years custom reporting experience; demonstrated experience in writing complex custom reports in Microsoft PowerBI

Demonstrated expert knowledge in programming languages, system utilities, database structures and architecture for MS SQL

Demonstrated ability to translate and communicate business processes to applicable requirement types; competent to conceive, develop and apply highly advanced technologies, principles, theories and concepts to resolve the most complex software systems problems

Experience writing application code in .Net C++/#, JavaScript, Java, HTML, SOAP, WSDL, RESTful API/web services, and XML; Agile development lifecycle experience a plus

Ability to handle multiple simultaneous projects of a moderate to complex level

Ability to work to deadlines on their own with discretion and limited supervision

Good customer service skills; good communication skills; and a solid work ethic

Ability to travel occasionally to customer's site

Ability to work in a flexible schedule environment support nights and weekend implementation events

Expert PC knowledge with VM Ware, SAP, Salesforce, and MS Office product experience

MS degree or equivalent experience; MS in Computer Science Discipline

Excellent English language speaking and writing skills