Carahsoft · 3 weeks ago
Order Management Specialist
Reston, VA
Full-time
Hybrid
Entry Level
$40K/yr - $45K/yr
1+ years expCarahsoft is a company that manages and oversees order processing functions. The Order Management Specialist will handle customer orders, provide internal and external customer service, and ensure timely delivery of products and services while collaborating with various departments.
Information Technology & Services
Hiring Manager
Brittany Anderson
Responsibilities
Enters customer orders accurately in the internal database system
Verifies all order details including documents from customers and vendors such as purchase orders and quotes
Answers customer and vendor inquiries in a professional and timely manner
Sets up RMAs (returns and exchange) for customers
Manages inventory levels of software products
Works closely with Sales teams to ensure smooth end of quarters for Carahsoft, customers and vendors
Tracks all orders to ensure orders are fulfilled in a timely manner
Produces daily/weekly/monthly activity reports for compliance purposes
Qualification
Required
Manages and oversees the day-to-day order processing related functions
Completes data entry for customer orders
Provides customer service internally to our Sales Teams, externally to our customers and vendors
Ensures products and services are delivered in a timely manner
Monitors inventory levels
Assists with RMAs
Resolves any issues that may arise during the process
Involves frequent cross-team collaboration with other departments within Customer Operations such as Accounting (Billing, Collections, Tax) and Finance Deals
Enters customer orders accurately in the internal database system
Verifies all order details including documents from customers and vendors such as purchase orders and quotes
Answers customer and vendor inquiries in a professional and timely manner
Sets up RMAs (returns and exchange) for customers
Manages inventory levels of software products
Works closely with Sales teams to ensure smooth end of quarters for Carahsoft, customers and vendors
Tracks all orders to ensure orders are fulfilled in a timely manner
Produces daily/weekly/monthly activity reports for compliance purposes
Customer service focused
Proficient in Microsoft Office programs
Professional communication skills both written and verbal
Strong organization and attention to detail skills
1+ year of work experience in office administration, data entry, inventory, or another related field
Company
Carahsoft
Carahsoft is the Trusted Government IT Solutions Provider®, combining technological expertise with a thorough understanding of the government procurement process to help public sector organizations select and implement the best solution at the best possible value.
1001-5000 employees
H1B Sponsorship
Carahsoft has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (1)
Funding
Current Stage
Late StageLeadership Team
Rob Courtney
Healthcare CTO
Matt Rattigan
Vice President, Partnerships/New Vendors
Company data provided by crunchbase