Electronic Arts (EA) · 1 day ago
Sr IT Service Specialist
Redwood City, CA
Full-time
Onsite
Mid, Senior Level
$83K/yr - $128K/yr
3+ years expElectronic Arts (EA) creates next-level entertainment experiences that inspire players and fans around the world. The Sr IT Service Specialist role focuses on providing technical support and maintenance for in-house computer systems, desktops, and peripherals to ensure optimal workstation performance and support game development. This position also involves collaborating with the Desktop support team, developing relationships with various departments, and participating in IT communities.
ComputerMobilePublishingVideo GamesWeb Development
Responsibilities
Provide timely and effective technical support to end users, ensuring clear communication and resolution of issues via IT ticketing system, calls, email, internal messaging or in-person interactions
Collaborate with the Desktop support team that is responsible for: Imaging and new machine setups for both PC and Mac, refreshes, hardware replacements and upgrades, software licensing, and onsite support for studio staff with walk-up help requests
Develop relationships with the business and other departments at all levels to have a greater understanding of individual and team needs, as well as development pipelines and important milestone dates
Develop and apply audio-visual subject matter expertise in the functionality and operational performance of meeting rooms. Provide rapid response of support requests relating to meeting room technologies, showing calm focus in high-pressure support situations
Collaborate with global IT peers and management to ensure consistent support is provided across regions and sites
Working to ensure the fleet of hardware at your site follows hardware asset management best practices, and equipment is effectively evergreened on appropriate timelines to reduce business downtime and empower staff productivity
Be able to provide effective support to executives and on-site events
Qualification
Required
Bachelor's degree or professional training/certifications related to areas of responsibilities or equivalent work experience
You have 3 or more years of experience in all aspects of desktop support
Experience with: Deploying, updating, optimizing, and troubleshooting Windows and Mac-based workstations and laptops in a corporate environment leveraging SCCM, Azure/Intune, JAMF Pro (Casper), Tanium and other system management tools
Understanding of basic network protocols including TCP/IP, UDP, DNS, SMTP, SNMP, HTTP, HTTPS, as well as network hardware
Experience with applications/tools including, but not limited to: Office Suites, Slack. Zoom, OKTA, Data Encryption (BitLocker / FileVault), Adobe Creative Cloud, Microsoft XDK, Sony XDK/PRODG, JIRA
Understanding of development and consumer game consoles
Familiarity and experience with scripting languages: PowerShell, Bash, Python, JavaScript, etc
Familiarity with standard helpdesk ticketing tools / ITIL practices (ServiceNow)
Ability to coordinate and communicate at all levels within the organization
Tech Savvy – Ability and passion for learning new technology and tools
Passion for Customer Support – A drive to help end-users get what they need to do their jobs the best they can. A sense of satisfaction from assisting end-users in getting what they need on time
Prioritization Skills – The ability to analyze support requests and prioritize them based on impact
Discipline – The discipline to actively manage help desk tickets and internal IT tasks without getting distracted by email, chat, or other ad-hoc communication
Self-starter, self-motivated, able to work under minimal supervision
Experience with Project Management tools/methodologies
Able to lift 50 lbs
Benefits
Paid time off (3 weeks per year to start)
80 hours per year of sick time
16 paid company holidays per year
Medical/dental/vision insurance
Life insurance
Disability insurance
401(k)
Company
Electronic Arts (EA)
Electronic Arts creates next-level entertainment experiences that inspire players and fans around the world. Here, everyone is part of the story.
10001+ employees
H1B Sponsorship
Electronic Arts (EA) has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (139)
2024 (105)
2023 (207)
2022 (233)
2021 (198)
2020 (145)
Funding
Current Stage
Public CompanyTotal Funding
$2.2MKey Investors
TCVTrip Hawkins
2025-09-29Private Equity
2025-09-29Acquired
2019-01-01Post Ipo Equity
Leadership Team
Marija Radulovic-Nastic
Chief Technology Officer (CTO)
Laura Miele
COO & EVP of marketing, commercial
Recent News
2026-01-08
2026-01-08
2026-01-08
Company data provided by crunchbase