Match · 2 months ago
Sr. Director, Operations
Dallas, Texas
Full-time
Hybrid
Director/Executive
10+ years expMatch Group is dedicated to creating a safe and enjoyable experience for users across its various dating apps. They are seeking a Director of Operations to oversee internal and vendor operations, ensuring best-in-class customer care and content moderation while managing a global operations team.
Information TechnologyInternetSocialSoftware
Responsibilities
Oversee a global operations team focused on member escalations for multiple brands, including Tinder, OKCupid, Match, and Plenty of Fish
Oversee day-to-day member contact while providing coaching and feedback to ensure that the team maintains a high level of productivity and quality
Deliver best-in-class customer experience by building a quality driven culture that’s obsessed with member experience and satisfaction, with both internal teams and external business partners
Support multiple brands through the development and execution of a shared service strategy, driving consistency, efficiency, and scalability across operations while tailoring solutions to the unique needs of each brand
Track and analyze key operational and performance metrics, identify trends, and develop solutions to optimize team workflows to improve efficiency
Help draft guidelines and policies for the Operations team, as well as ensuring the team is up-to-date on all policy, process and product changes
Work closely with key stakeholders - Quality, Training, Policy, Legal, Comms, and Product, on time sensitive issues and escalations
Protect our ecosystem, prevent inauthentic activity, enforce our TOS and policies, ensuring compliance across a global user base of millions
Qualification
Required
Minimum of 10 years experience in either Trust & Safety, Customer Support Operations or a community management role at a technology company, 5+ years of management experience
Advanced knowledge of CRM tools (i.e., Zendesk)
People leader with an eye toward development
Big ideas thinker and cultivator
Critical thinking skills to understand and summarize complex issues quickly
Ability to multitask, prioritize, and keep up with a large volume of tasks in a fast-paced environment
Experience with user policies, TOS, and escalation procedures in a member facing environment
Extreme attention to detail
Passion for helping people
Bachelor degree or higher
Benefits
Medical, mental health, and wellness benefits to support your overall health and well-being
Competitive compensation, 100% employer match on 401k contributions up to 10% (cap at $10,000), as well as an employee stock purchase program to help you feel supported in your financial security
Generous PTO and 18 paid holidays so you can unplug
Annual training allowance for professional development and ERG membership opportunities and events so you feel connected and empowered in your work
20 weeks of 100% paid parental leave, fertility, adoption, and child care resources, as well as pet insurance and discounts
We host fun happy hours and company events where our employees get to know each other and build a sense of connection and belonging!
Company
Match
Life at Match is an internet company that offers revolutionary technology services.
1001-5000 employees
H1B Sponsorship
Match has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (4)
2024 (11)
Funding
Current Stage
Late StageLeadership Team
M
Margaret Ochoa
SVP, Online Marketing
Recent News
2025-11-11
The Express Tribune
2025-06-30
Company data provided by crunchbase