Basys · 4 hours ago
Partner Support Manager
KC Metro Area
Full-time
Hybrid
Mid Level
3+ years expBasys provides technology and payment integration solutions for businesses across the country and Canada. They are seeking a Partner Support Manager to manage partner relationships and experiences, ensuring profitability and excellent customer service. The role involves collaborating with internal departments, consulting on financial information, and supporting partners to enhance their knowledge of BASYS products and services.
BankingE-CommerceFinancial ServicesVenture Capital
Hiring Manager
Eugene Walter
Responsibilities
Collaborate with internal departments using written and verbal communication to meet partner needs
Acts as an industry consultant for partners, providing alternative solutions and options while identifying the advantages and disadvantages of the proposed solutions, to minimize associated costs and risks
Applies independent judgment in determining alternate courses of action to best assist partners
Collaborates with partners to ensure a high level of support for current or prospective merchants
Manages communications with partners to ensure a unified management strategy for portfolio
Routes active merchant issues/request to Merchant support to for resolution and follow-up
Utilizes set scheduled calls to increase retention efforts within portfolio
Fulfill report request from partners to provide greater visibility into the performance of their portfolio
Consistently meets goals for growth, retention, and customer service
Develops, trains, and implements educational programs designed to improve partners knowledge around BASYS products services and tools
Collaborate in partner goal setting, annual planning and strategic initiatives to assist with the growth of a partner portfolio (EOM conversations, Portfolio Review, Scorecard & CRM Dashboard inspection)
Analyze competitor proposals, performing rate reviews and assisting in new pricing recommendations
Close-loop on Customer Experience and NPS survey feedback on behalf of the partner portfolio
Be available for limited travel to partner locations for meetings and onsite project work
Completes other assigned duties as requested
Qualification
Required
World Class problem-solving skills to help resolve customer complaints or needs
Excellent verbal and written communication skills to communicate product ideas to clients
Up-to-date understanding of the industry's consumer behavior
Strong customer service and interpersonal skills for dealing with different types of customers and clients
Exceptional analytical skills for analyzing client data
Time management and multitasking skills in order to handle multiple tasks and clients at once
Strong organizational skills and attention to detail
Experience delivering client-focused solutions to customer needs
Proven ability to juggle multiple account management projects at a time, while maintaining sharp attention to detail
Bachelor's degree in business administration, accounting, marketing or other related fields is required
A minimum of 3 years' experience in a financial institution or customer service position required
Strong Communication Skills Required
Proficiency in Microsoft Office Suite, CRM
Company
Basys
Basys delivers secure, seamless payment processing for banks, software partners and business owners.
51-200 employees
Funding
Current Stage
Growth StageLeadership Team
Chris Borchers
CTO - Chief Technology and Product Officer
Kenny Thompson
Executive Vice President Of Partner Relations
Recent News
2022-08-11
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