Field Service Technician (Charleston, South Carolina) jobs in United States
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BD (Tissuemed Ltd) · 2 months ago

Field Service Technician (Charleston, South Carolina)

positionMoncks Corner, SC
timeFull-time
remoteOnsite
senioritySenior Level
date7+ years exp

BD is one of the largest global medical technology companies in the world, dedicated to advancing health. The Automation Service Engineer will provide on-site support for diagnostic laboratory automation, managing customer relationships and addressing technical issues while ensuring compliance with industry standards.

Health CareHospitalMedicalMedical Device

Responsibilities

Onsite support for install and service of sophisticated diagnostic laboratory automation instrumentation with minimal direct supervision. Responds to emergency customer requests via dispatch by the Technical Service Center and finish the work you're doing in accordance with current ISO (International Organization for Standardization) and GMP (Good Manufacturing Practices) standards
Provide clear, timely, and effective communications to customers about service expectations, estimated time of arrival, status of ongoing service activities, and service follow-up calls in support of BD Customer Experience (#CX) initiatives
Work independently diagnosing and solving problems with schematics, diagrams, service manuals and other user documentation. Applying troubleshooting techniques and analytical thinking skills to diagnose hardware/software issue, determine corrective action, and complete system repair. Upgrading systems to enable compatible software on all computers
Play an active role in the maintenance and implementation of service documentation, while regularly providing feedback to assist with improving efficiency of documentation within lab automation field service organization
Complete service documentation as required, or as requested by other business functions, in accordance with current GMP requirements
Report and document all customer complaints in appropriate systems of record for resolution and investigation with 48hours of notification
Provide on-call support per published schedules, or on short-notice, as required in support of business needs
Adhering to current regulatory requirements to include, but not limited to, HIPAA, OSHA, and FDA
Must participate in vendor credentialing programs and complete the vendor credentialing requirements to gain and maintain access to customer facilities

Qualification

ElectronicsMechatronicsPLC programmingLab Information SystemsRoboticsSoftware installationCustomer serviceTechnical communicationProblem-solvingDocumentation

Required

High School diploma plus 7+ years proven experience in a technical field demonstrating installation, maintenance, and troubleshooting of highly sophisticated instrumentation
Must possess and maintain a valid state-issued driver's license with at least 3 years of driving history and meet BD's auto safety standards
Strong understanding of electronics, electro-mechanical devices (Mechatronics), PLCs, and pneumatics
Intermediate understanding of computer software operating systems and the ability to speak with customer's information technology personnel and lab leadership to schedule and complete routine software upgrades and maintenance
Proficient in performing software installations and upgrades
Must be available for work on call as needed and be flexible to meet business needs traveling to various US Customer locations
Flexibility to travel up to 50% of time outside of home geographic area, based upon business needs
Able to lift up to 30lbs frequently and up to 70lbs infrequently, Able to push/pull materials up to 100lbs
Able to handle standing, bending and stooping over a prolonged period of time (up to 10 hours)
Adhere to all PPE (Personal Protective Equipment) standards/guidelines required by company policy

Preferred

Bachelors of Science Degree in a technical field of study, preferred fields: Electrical/Electronics/Informatics/Mechatronics and BioMedical
Knowledge of Lab Information Systems (LIS) and database management
Expertise in Robotics
A+, Microsoft or Cisco accreditation

Company

BD (Tissuemed Ltd)

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Experts in bioadhesives: Tissuemed develops and markets adhesive films to prevent air, blood and fluid leaks encountered in surgery.
dateFounded in 1985
location
Leeds, Leeds, GBR
people-size11-50 employees
web-link
http://www.tissuemed.com/

Funding

Current Stage
Early Stage
Total Funding
$0.05M
2021-12-09Acquired
2015-06-01Grant· $0.05M

Recent News

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