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Furniture Marketing Group (FMG) · 2 months ago

Account Manager /Contract Furniture Dealer/Houston, Texas

Houston, TX

Full-time, Contract

Onsite

Entry, Mid Level

1+ years exp

Furniture Marketing Group (FMG) is seeking an Account Manager to lead efforts in developing and retaining corporate accounts. The role focuses on ensuring customer satisfaction, retention, and growth through strategic planning and client relationship management.

Furniture

Responsibilities

Act as the main point of contact between the client and the company

Build and maintain strong, long-lasting relationships with clients

Understand clients' needs and objectives

Communicate regularly with clients to update them on project progress, new offerings, and industry trends

Ensure clear and effective communication between the client and internal teams

Develop account plans and strategies to achieve sales targets and growth

Identify opportunities for upselling or cross-selling products and services

Serves as the “quarterback” throughout the entire process from initial request through project punch/completion

Assist in the preparation of proposals, presentations, and contracts

Collaborate with other departments such as marketing, finance, and operations to ensure seamless service delivery

Coordinate with internal teams to meet client expectations

Manage contract renewals and negotiate terms as needed

Ensure that clients are satisfied with the services provided

Estimate date of delivery to customer, based on knowledge of manufacturers’ production and delivery schedules

Address and resolve client issues promptly and effectively

Collaborate with internal teams to find solutions to client challenges

Prepare and present regular account status reports to management and clients

Attends all sales staff meetings, company meetings, and training seminars as may be required

Maintain a fully updated CRM system

Prepares reports of business transactions and keeps expense accounts

Demonstrates an attitude and appearance that represents the highest personal, moral and business standards in the marketplace and to our clients

Other duties as assigned

Qualification

Client Relationship ManagementStrategic PlanningCRM Software ProficiencyLeadership ExperienceProject Management ToolsIndustry Trends UnderstandingCommunication SkillsProblem-Solving AbilityTeam Management

Required

Bachelor's degree in Business, Marketing, or a related field; or one to two years related experience and/or training; or equivalent combination of education and experience

Proven experience in a relationship-building role

Strong understanding of industry trends and market dynamics

Exceptional communication and interpersonal skills

Strategic thinking and problem-solving ability

Demonstrated leadership and team management experience

Proficient in using CRM software and project management tools

Thrive in a fast-paced work environment