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Cart.com · 1 day ago

Senior Director, Technical Program Management

Dallas, TX

Full-time

Onsite

Director/Executive

10+ years exp

Cart.com is one of the fastest growing commerce enablement companies in the world, providing infrastructure to unify commerce operations. The Director of Technical Program Management will lead the TPM function, orchestrate high-impact programs, and drive digital transformation across various domains including platform modernization and AI product development.

AnalyticsInformation TechnologyLogisticsSoftwareSupply Chain Management

No H1B

U.S. Citizen Only

Responsibilities

Own the portfolio & operating system: Drive quarterly and annual planning, OKRs, capacity & budget alignment, and cross-functional dependency management across Engineering, Product, Data/AI, Security, and Operations

Run mission-critical programs end-to-end: Charter → discovery → execution → launch → post-launch learnings; create crisp governance, milestones, and executive communication (dashboards, burn-up, forecast vs. actual, risk posture)

Lead digital transformation at scale: Guide modernization from monoliths to cloud-native microservices; promote API-first, event-driven architecture, CDC, and canonical domain models; enable zero-downtime releases and platform reliability

Operationalize AI-led product development: Translate business problems into AI use-cases (copilots for merchant/ops, intelligent routing, demand/inventory insights, anomaly detection); coordinate model feasibility, data readiness, evaluation/guardrails, experiment design, feature-flagged rollouts, and value tracking

Elevate delivery excellence: Improve roadmap predictability, cycle time, and quality; embed DORA metrics, release readiness criteria, SLAs/SLOs, and incident/postmortem rigor

Scale the TPM team: Hire, coach, and level up TPMs and program owners; standardize artifacts (RAID logs, RACI, decision logs, comms templates), and mentor PMs/EMs on program craft

Integrations & M&A programs: Orchestrate high-risk integrations with ERPs, marketplaces, carriers, and 3PLs; lead post-acquisition technology integration with minimal disruption

Compliance & security partnership: Ensure programs align with SOC 2/ISO requirements, privacy, data governance, and cost controls

Qualification

Technical Program ManagementDigital TransformationAI Product DevelopmentCloud TechnologiesMicroservices ArchitectureProgram ToolingSupply Chain KnowledgeStakeholder Management

Required

10–15 years in technical program management or engineering program leadership, including 3–5+ years leading a TPM/PMO function for global, multi-team SaaS

Proven digital transformation track record (architecture modernization, platform re-platforms, major reliability/cost programs)

Hands-on experience shipping AI-powered products: LLMs, retrieval, model evaluation, guardrails/safety, online experiments, telemetry-driven iteration

Strong technical depth: cloud (AWS/Azure/GCP), microservices, Kubernetes, event streaming (e.g., Kafka), REST/GraphQL APIs, data platforms (e.g., Snowflake/Databricks), observability (logs/metrics/traces)

Familiarity with supply chain/commerce domains (OMS, WMS, TMS, payments, order routing) or adjacent enterprise platforms

Expert at program tooling and instrumentation (e.g., Jira/Confluence, Aha/Productboard, GitHub/ADO, LaunchDarkly/feature flags, Looker/Mode dashboards)

Exceptional stakeholder management, written exec comms, and meeting facilitation; comfortable presenting trade-offs to CEO/CFO/COO/CTO