Penn State University · 2 months ago
Director of the Office of Student Care and Advocacy
University Park, PA
Full-time
Onsite
Director/Executive
$77K/yr - $115K/yr
10+ years expPenn State University is seeking an experienced and visionary leader to serve as the Director of the Office of Student Care and Advocacy within Student Affairs. The Director will provide strategic leadership and oversight of programs and services designed to support student success, focusing on students navigating complex personal, academic, and financial challenges.
Higher Education
No H1B
Responsibilities
Provide leadership and direction for the Student Care and Advocacy unit, aligning programs and services with institutional priorities for student success and well-being
Provide advisement and support to the Student Affairs units at the Commonwealth Campuses and chair the case management community of practice
Develop and implement a comprehensive vision for student care and advocacy services, including crisis response, basic needs support and services, and advocacy initiatives
Serve as an advisor to university leadership on matters related to student care, crisis intervention, and basic needs support
Supervise a team that includes a Senior Associate Director, Associate Director, two Assistant Directors, four Case Managers, an Administrative Assistant, and various part-time student employees or interns at University Park
Oversee operations of student case management, including assessment, intervention, and follow-up for students experiencing significant challenges
Provide direct case management for complex or high-need situations, using sound judgment and advanced problem-solving skills
Supervise the chair of the University’s Care team and oversee its work
Lead Penn State’s basic needs initiatives, including food security, emergency funding, off-campus housing support, the Students United Against Poverty affiliate organization, and the Lion’s Pantry, actively engaging with students, student leaders, and student governments
Chair the Case Manager Community of Practice at Penn State, convening professionals in student-facing supportive roles across campuses to share resources, exchange best practices, and build community around student care
Collaborate closely with the Behavioral Threat Management Team, Counseling and Psychological Services, University Health Services, Student Accountability and Conflict Response, Student Disability Resources, Global Programs, Sexual Misconduct Reporting and Response, Undergraduate Education, Academic Advising, Student Aid, the Bursar, the Graduate School, Academic Colleges, and other partners to coordinate care and crisis management
Establish and maintain partnerships with community agencies and local governments to identify and maximize opportunities to support student success
Champion inclusion and access by advocating for students navigating barriers to success
Ensure policies and practices are inclusive and trauma-informed
Lead on-call rotation and manage most difficult cases
Assist the Dean of Students in enacting the University’s Missing Student Protocol
Serve as an integral member of the Behavioral Threat Management Team
Supervise the University’s respondent support program, providing support and advocacy to students accused of violative behavior
Engage with student leaders, families, and stakeholders to build trust and support networks for students
Establish metrics to assess the effectiveness of programs and services, using data to drive continuous improvement
Ensure compliance with federal and state regulations, including FERPA, Clery, and Title IX
Manage departmental budgets and resources effectively, navigating general allocation, student fee allocation, and grant and development monies
Qualification
Required
Master's Degree
10+ years of relevant experience, includes 3+ years of supervisory experience; or an equivalent combination of education and experience accepted
Benefits
Comprehensive medical, dental, and vision coverage
Robust retirement plans
Substantial paid time off which includes holidays, vacation and sick time
Generous 75% tuition discount, available to employees as well as eligible spouses and children
Company
Penn State University
There’s a reason Penn State consistently ranks among the top one percent of the world’s universities.
10001+ employees
Funding
Current Stage
Late StageLeadership Team
Hamza Jamjoom
Co-Founder - Arts & Architecture Student Council
Kara Pytko
Co-founder of Virtual Scientist Webinar Series
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