Apply on Employer Site

Citizens · 2 months ago

Physical Security Command Center Analyst

One Citizens Bank Way, Johnston, RI, 02919, US

Full-time

Hybrid

New Grad, Entry Level

$48K/yr - $52K/yr

Citizens is a financial services company seeking a Physical Security Command Center Analyst to join their 24x7 operation. The role focuses on managing security activities, mitigating risks, and ensuring the safety of assets and personnel through effective communication and response protocols.

BankingCredit CardsFinancial ServicesFinTechRetail

Responsibilities

Building and maintaining strong and effective relationships across multiple business areas, divisions and where appropriate, vendors and emergency services

Resolving security system alarms, calls, email, and alerts with emphasis on supporting the Citizens Bank footprint (i.e. Branches, Admin Bldgs., Back Offices, Home Lending, and Remote ATMs)

Supporting optimum performance of all physical security equipment (i.e., cameras, DVR/NVR, Parabit, access readers, alarm devices and panel communication lines)

Dispatching emergency services for life/safety events

Maintaining service level standards for Alertline related phone calls (i.e., emergency, non-emergency, immediate terminations, and workplace violence hotline)

Monitoring 3rd Party emergency alert notification systems (i.e., NC4, 3SI and SOS Travel Tracker)

Supporting administrative tasks required to meet audit, regulatory, and internal procedure obligations

Timelines adhered to for event notification (i.e., escalations and courtesy emails)

Qualification

Physical security systemsEmergency dispatching protocolsWindows O/S proficiencyMicrosoft products proficiencyKeyboarding experienceCommunication skillsTime managementTeam collaboration

Required

Bachelor's Degree

Current experience working in a PS Command Center desired but not a requirement

Proven aptitude with technology and proficiency with Windows O/S and Microsoft products (i.e., Excel, Word, Outlook, OneNote)

Ability to handle confidential information appropriately

Proven ability to work independently as well as cooperatively in a team environment

Ability to sit for long periods of time, with lunch/break time directed by office activity

Experience maintaining professionalism during peak volumes and stressful situations

Ability to time-management assigned projects, set priorities and exercise good independent judgment

Strong verbal and written communication skills

Extensive keyboarding or touch-typing experience where speed and accuracy are preferred

Reliable transportation to report for duty at the primary (East Providence) or D/R location (Johnston)

Flexible to work any shift during times of critical staffing and emergency events

Benefits

Comprehensive medical, dental and vision coverage

Retirement benefits

Maternity/paternity leave

Flexible work arrangements

Education reimbursement

Wellness programs

Paid time off policy exceeds the mandatory, paid sick or paid time-away policy of every local and state jurisdiction in the United States

Company

Citizens

Glassdoor3.6

At Citizens, we recognize that the journey to accomplishment is no longer linear and that individuals are made of all they have done and all they are going to do.

Founded in 1828