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NFI · 3 days ago

Brokerage Ops Support Specialist

Camden, NJ

Full-time

Onsite

Entry Level

$23/hr - $25/hr

1+ years exp

NFI is seeking a Brokerage Operations Support Specialist to provide operational support to customer and carrier account managers. The role involves responding to inquiries, providing track and trace services, and following standard operating procedures to resolve issues.

LogisticsTransportation

Responsibilities

Entering orders into the system according to customer standard operating procedures Carrier Vetting; the setup of new carrier partners into Accellos Proof of Delivery (POD) Requests for accounting or, account managers

Verifying pertinent shipment information such as purchase order number, pick up number, delivery number, shipper information and hours of operation, receiver information and hours of operation, quantities, and special requirements

Trouble-shooting any issues arising during the verification process

Escalating issues to carrier or customer account managers in a timely manner when necessary

Setting pick up or delivery appointments and entering them in the system

Requesting appointment changes as per related standard operating procedures

Ensuring all parties are advised of appointment times

Contacting carriers for daily tracking of in-transit shipments and updating system

Determining carrier eta for delivery and flagging any potentially late deliveries to carrier and customer account managers

Monitor reefer settings for temperature controlled shipments

Provide ad-hoc information to carriers as requested, or forward request to carrier account manager if necessary

Duties as assigned by management, this could include, but not limited to; responsibility to cross train with other operations representatives on each other’s areas of responsibility

Qualification

Logistics experienceCustomer service skillsData entry skillsMS Office applicationsAccellosCargo WiseTroubleshooting skillsBilingual EnglishBilingual FrenchConflict resolution skillsNegotiation skillsOral communication skillsWritten communication skills