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Albany Medical Center · 2 months ago

Training Coordinator - Quality & Development

43 New Scotland Avenue

Full-time

Onsite

Mid Level

$52K/yr - $78K/yr

3+ years exp

Albany Medical Center is a leading healthcare provider, and they are seeking a Training Coordinator - Quality & Development to support the education of Revenue Cycle staff. The role involves designing and delivering training sessions, developing instructional materials, and ensuring employees have the necessary skills to meet organizational goals.

Hospital & Health Care

Responsibilities

Delivery of in-person and virtual training sessions

Responding to training tickets, trouble shooting with end user and providing instruction to resolve issue including location of resources for reference

Design, development, and maintenance of classroom instructional materials as needed

Job Aid design and development

Material preparation for onboarding Academy sessions

Quality Assurance review of new hire proficiency and productivity during training

Session summary and feedback to management

Site visits to meet with operational leadership and end users to identify training opportunities, answer end user questions, and recommend training plan

Serves as expert educator to internal staff

System testing as necessary

Learns new content and consults with subject matter experts to develop training materials and answer any participant questions

Manages projects by prioritizing and creating and adhering to timelines

Develop role-based training content, independently or with team members using a variety of software programs, tools, and applications

Incorporates feedback from others into existing training

Understand strategic initiatives of system-wide AMHS training team, while delivering detailed tasks

Foresee the needs of the teams and work to proactively address them

Qualification

Epic certificationCurriculum designHealthcare experienceMicrosoft OfficePresentation skills

Required

Bachelor's degree or equivalent experience in a healthcare related field

3+ years of relevant experience in Healthcare, curriculum design/delivery

Must become Epic certified within the time outlined upon hire

Healthcare experience required, specific to Rev Cycle content area- Hospital Billing

Ability to learn quickly and manage complex workflows independently

Knowledge of and ability to use Microsoft Office suite

Ability to develop and deliver formal presentations. This includes presenting information in a clear and interesting manner, commanding audience attention, developing effective materials, and handling questions or challenges from the audience