NRT Technology Corp. ยท 2 months ago
ATM Technician / Field Service Technician
Valley Center, CA
Part-time
Onsite
Entry Level
$45K/yr - $55K/yr
1+ years expNRT Technology Corp. is a FinTech leader recognized as one of the 50 Best Managed Companies, dedicated to providing innovative commerce and information solutions for enterprise customers. The ATM Technician/Field Service Technician will spend time diagnosing and repairing ATM and cash handling devices, ensuring customer satisfaction through effective troubleshooting and installation of hardware and software.
CasinoFinancial ServicesGambling
Responsibilities
You may be dispatched daily one or more times on a call-by-call basis. The shifts are 10 hours a day on call with a 4-day work week and 3-days off. Ability to work a flexible schedule including nights, weekends, overtime, or flex shifts may be required. Occasionally you may be required to fly to a location and stay several days or more to assist another colleague in a different region with a project
Dispatches will typically include diagnosing, repairing, or swapping of hardware components, cleaning and adjustment of mechanical components, and configuration and installation of software
Perform trouble shooting with detailed analysis of hardware and software issues using all available diagnostic tools we provide
Perform routine checks according to documented preventative maintenance procedures and refill consumables like receipt paper as directed
Perform installation, movement, addition, change and removal of hardware and software products and components for ATMs and cash handling equipment
Instruct and train customers on usage and operation of installed hardware and software
Our casino clients can be demanding so maintain an overall commitment to customer satisfaction and provides timely follow-up to customer concerns and requests
Receive briefing for incidents and orders from our dispatch function. Update the dispatch function of all unforeseen issues. Provide detailed debriefing on all performed activities. Proactively inform customers about performed actions
Always observe technical or process problems, proactively inform about potential problems and offer improvement suggestions if possible. Actively use corporate tools and processes for knowledge sharing, e.g. knowledge base to find solutions and provide input for it
Participate in regular hardware and software training (on the job, classroom trainings and web-based trainings) according to the corporate training concept and receive certification after passing relevant test
Responsible for timely and accurate dispatch information (updated at time of call) and all administrative reports as defined by management, including service reports, expense reports, time and attendance records accurately and on time
Finally, always drive safely! Obey all traffic laws and regulations. And you are responsible for the security and protection of the company tools, test equipment, proprietary software and documentation
Qualification
Required
College education and/or other certification in technology areas
1-2 years of experience in repairs of any ATM, computer electronics with hardware and software components, or cash handling equipment and/or related devices like slot machines
Valid driver's license, maintain car insurance, and a reliable means of transportation
Demonstrate quality technical, electronic repair and maintenance skills
Excellent diagnostic and problem-solving skills
Understanding of diverse computer systems and networks, including understanding MS Windows environments
Always maintain professionalism and appearance
Must be able to work in a team environment and maintain a positive, customer focused attitude
Must be able to communicate effectively with internal and external personnel, both verbally and in writing
Must be able to interpret and understand technical documentation
PC literacy and good knowledge and application of the relevant tools and methods
Preferred
Diebold, Wincor, or NCR certification and / or experience is a plus
Experience in servicing NRT QuickJack products or other ticket redemption products in a casino environment is a plus
Benefits
Group benefits (health, vision, dental and life insurances)
Career advancement opportunities
Medical, dental and vision insurance for employees and their family
Paid time off
A variety of other perks
Company
NRT Technology Corp.
NRT is a global technology leader in the design and development of next-generation fin-tech and guest and player engagement platforms.
201-500 employees
Funding
Current Stage
Growth StageTotal Funding
unknownKey Investors
Fifth Third Bank
2017-09-20Series Unknown
2017-09-20Acquired
Company data provided by crunchbase