BHC · 6 hours ago
Chief Operating Officer
Charleston, SC
Full-time
Onsite
Director/Executive
15+ years expBHC is a hospitality company committed to world-class luxury and Charleston-rooted hospitality. The Chief Operating Officer (COO) will drive performance and operational excellence across the Beemok Hospitality Collection portfolio, ensuring the highest levels of service and operational quality while fostering a culture of empowerment and collaboration.
Hospitality
Responsibilities
Develop and implement operational strategies that enhance service quality, operational efficiency, and profitability across all BHC entities
Partner closely with the President, Managing Directors, and property leadership teams to execute both short- and long-term business objectives
Champion the company’s mission, vision, and values, ensuring that every property reflects BHC’s brand promise of authentic, elevated hospitality
Drive organizational alignment, foster collaboration, and consistent standards across all hotels, clubs, parks, and food & beverage operations
Oversee performance management for all property-level Managing Directors and operational leaders, ensuring accountability to BHC performance standards
Establish and maintain the highest levels of service and operational quality, ensuring Forbes Five-Star standards are achieved and sustained
Review operational performance metrics, guest feedback, and service audits across entities to identify opportunities for improvement and innovation
Lead efforts to create distinctive, memorable guest experiences that are authentic to each property’s identity while maintaining BHC’s overall brand excellence
Serve as a visible and approachable executive presence across all BHC properties, engaging directly with guests, colleagues, and key partners
Ensure that operational initiatives are aligned with the company’s commitment to personalized, anticipatory service
Oversee all operational budgets and financial performance across BHC entities, ensuring profitability targets are achieved while maintaining the highest standards of service
Analyze financial reports to identify trends, variances, and opportunities for revenue growth and cost optimization
Collaborate with Finance, Development, and Strategy teams to align capital planning and operational investments with business objectives
Ensure each property operates within approved budgets while maintaining flexibility to adapt to market dynamics
Drive continuous improvement in forecasting, expense management, and operational ROI
Ensure compliance with all legal, regulatory, and brand standards across all properties
Oversee operational risk management, health and safety compliance, and crisis preparedness across the portfolio
Partner with property leaders and external consultants to ensure operational readiness and risk mitigation
Maintain awareness of industry trends, regulatory changes, and competitive benchmarks to proactively position BHC for success
Foster a performance-driven culture of empowerment, accountability, and continuous improvement throughout all levels of the organization
Lead, mentor, and develop senior operational leaders, ensuring succession planning and leadership pipeline strength across the company
Promote cross-property collaboration, best-practice sharing, and team alignment
Champion BHC’s values of excellence, integrity, and genuine hospitality, ensuring they are embedded in every guest and team member interaction
Work closely with departments such as Sales & Marketing, Human Resources, Finance, and Development to ensure cohesive business execution
Partner with the Brand and Marketing teams to ensure that operational delivery consistently supports brand storytelling and positioning
Support strategic partnerships, owner relations, and key business initiatives to strengthen BHC’s market leadership
Qualification
Required
Minimum of 15 years of progressive leadership experience in luxury hospitality operations, including at least 7 years in senior executive or multi-property roles
Proven success managing large-scale, multi-entity hospitality portfolios with strong financial performance and guest satisfaction outcomes
Deep understanding of Forbes Five-Star standards and operational excellence frameworks
Bachelor's degree or equivalent experience required
Demonstrated ability to lead organizational transformation and growth while maintaining cultural integrity
Exceptional financial acumen, with the ability to balance strategic investment and operational profitability
Strong leadership, interpersonal, and communication skills, with the ability to inspire and influence at all levels
Expertise in operational technology platforms (PMS, POS, CRM) and data-driven decision-making
Flexibility to travel frequently across BHC properties and work non-traditional hours as needed
Company
BHC
Founded in 2021, BHC is a Charleston, SC-based luxury urban resort destination whose sole purpose is to create meaningful ways for people to connect and share extraordinary experiences.
51-200 employees
Funding
Current Stage
Growth StageLeadership Team
Mary Shields
Chief Financial Officer, Beemok Hospitality Collection
Mark Fox
Chief Information Officer (Consultant)
Company data provided by crunchbase