John Crane ยท 2 months ago
Customer Reliability Engineer or Technical Specialist
Swedesboro, NJ
Full-time
Onsite
Mid LevelJohn Crane, a business of Smiths Group, is a global leader in mission-critical flow control solutions for energy and process industries. The Customer Reliability Engineer or Technical Specialist works on-site at a customer facility, conducting equipment evaluations and recommendations while collaborating closely with the customer and internal teams.
Manufacturing
Responsibilities
The Customer Reliability Engineer or Technical Specialist works on-site at a customer facility, participating in activities with the customer to comply with the partnership agreement
The Engineer makes independent seal and equipment evaluations, selections and recommends with oversight from the account manager and/or regional engineer
Also, they may lead one or more customer reliability personnel at a customer facility
The candidate must be willing and able to travel as needed to support assignments
Mobility is essential for advancement in this role
Qualification
Required
High school diploma or equivalent required
Experience with mechanical seals, rotating equipment and basic engineering principles applied to perform work assignments in addition to PC and software knowledge
Knowledge of labor reporting, work order variances, QAD, MFG-PRO, SAP, or equivalent
Previous participation in continuous improvement activities including but not limited to Kaizen, SMED, and Lean activities or equivalent
Strong knowledge of personal computers, MS Office, and machining practices
Moderate level of understanding of the financial aspects of a manufacturing operation
Capable of handling multiple priorities simultaneously in a high-stress environment
Effective training, leadership, facilitation, influencing, negotiating, and interpersonal skills
Effective written and verbal business communications
Ability to complete tasks in a timely and efficient manner
Ability to work flexible hours including weekends as needed to meet business demands
The candidate must be willing and able to travel as needed to support assignments
Preferred
Bachelor's degree in mechanical engineering is preferred
CNC Programming a plus
Experience working in a diverse environment with a global company is a plus
Benefits
Competitive compensation and benefits
Company
John Crane
John Crane company specializes in artificial lift equipment and services.
Founded in 1917
5001-10000 employees
H1B Sponsorship
John Crane has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (1)
2022 (2)
2021 (2)
2020 (6)
Funding
Current Stage
Late StageLeadership Team
Olaf Zimmermann
Business Development Director APAC
Recent News
2025-12-10
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