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Houston Food Bank · 17 hours ago

Senior Manager of IT Infrastructure

Houston, TX

Full-time

Hybrid

Mid, Senior Level

$109K/yr - $136K/yr

7+ years exp

Houston Food Bank is a leading organization focused on providing food assistance to those in need. The Senior Manager of IT Infrastructure is responsible for the overall planning, implementation, maintenance, and security of the organization’s technology infrastructure, leading a team to ensure high levels of service and operational excellence.

Non Profit

Responsibilities

Drives the architectural direction and execution of technology initiatives across hybrid IT/OT environments while ensuring operational excellence, cybersecurity resilience, and regulatory compliance in alignment with HFB’s Mission and business needs

Designs, implements, and manages the organization’s IT infrastructure, including networks, servers, storage, cloud operations, and related systems

Participates in the development and execution of IT infrastructure policies, strategies, procedures, and best practices

Executes infrastructure strategies aligned with business goals and IT service management requirements

Ensures optimal performance, reliability, and security of all infrastructure components

Leads disaster recovery, backup, and system resilience initiatives to minimize downtime and enhance business continuity

Ensures the reliability, availability, scalability, and security of critical systems essential to business continuity

Supports ongoing security assessments and audits by providing infrastructure and operational expertise to identify and mitigate risk

Oversees procurement, installation, and maintenance of hardware, software, and infrastructure

Manages IT infrastructure projects, including upgrades, migrations, and new deployments, ensuring they are delivered on time and within budget

Oversees vendor relationships, contracts, and service level agreements (SLAs)

Ensures compliance with internal policies and external regulations (e.g., data security, privacy, HIPAA, ePHI, etc.)

Drives continuous improvement through automation, monitoring, and proactive maintenance

Maintains up-to-date documentation of the IT infrastructure environment and processes

Sets clear performance objectives, conducts regular reviews, and supports professional growth and technical excellence

Fosters an inclusive, collaborative environment that promotes teamwork, knowledge sharing, and continuous learning

Collaborates cross-functionally to align technology solutions with organizational goals

Assesses business needs to inform budgeting and financial management decisions with the ability to prioritize resources cost-effectively

Collaborates and aligns priorities with the Data team to maximize impact while minimizing disruption to the business

Qualification

IT infrastructure managementCloud computingNetwork architectureCybersecurity best practicesITIL methodologiesMicrosoft 365 expertiseInfrastructure automationProject managementLeadership skillsInterpersonal skillsCommunication skillsProblem-solving skills

Required

Bachelor's degree from an accredited college or university in Information Technology, Computer Science, or a related field

7-10+ years of recent experience managing IT infrastructure in a medium to large enterprise environment, with at least 3 years in a leadership role with direct reports

Strong knowledge of network and server architecture, virtualization, cloud computing (e.g., Azure, AWS), storage solutions, and security best practices

Experience with ITIL, project management methodologies, and IT compliance frameworks

Prior experience supporting a hybrid workforce

Extensive experience managing, protecting, and isolating confidential and sensitive data

Excellent leadership, written and verbal communication, and interpersonal skills

Expertise with infrastructure automation and Core DevOps practices

Working knowledge of compliance standards (e.g., ISO, NIST, GDPR)

Possess deep knowledge of Microsoft 365 ecosystem, including advanced SharePoint, Teams, and Power Platform implementations

Demonstrate exceptional adaptability, with keen attention to detail

Ability to work independently and as part of a team, managing multiple priorities and deadlines

Must have reliable transportation, a valid driver's license, and insurance

Familiarity with the fundamental principles of ITIL/SLA/HIPAA

Ability to work with a diverse population

Able to communicate complex information clearly

Exceptional interpersonal skills, with a focus on listening and questioning skills

Ability to effectively manage, organize, and prioritize work in a fast-paced environment

A strong understanding of business processes and requirements

Ability to analyze problems, develop and recommend solutions, and resolve issues

Ability to remain professional and flexible while under pressure

Ability to work collaboratively with cross-functional teams

The ability to work on multiple projects simultaneously on a variable schedule based on project demand

Ability to apply common sense understanding to carry out detailed but uninvolved written or oral instructions

Ability to deal with problems involving a few concrete variables in standardized situations

Business Insight / Instills Trust / Drives Engagement / Optimizes Work Processes / Directs Work Composure / Manages Ambiguity / Communicates Effectively / Organizational Savvy / Decision Quality Manages Conflict / Presentation Skills / Financial Acumen / Developing Direct Reports

Is legally able to work in the United States