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EnerSys · 1 day ago

Field Service Technician I

Kansas City, MO

Full-time

Onsite

New Grad, Entry Level

EnerSys is an industrial technology leader serving the global community with mission critical stored energy solutions. The Field Service Technician will be responsible for performing both in-shop and field service work, including installing, repairing, and maintaining customer equipment.

EnergyManufacturingRenewable EnergyTelecommunicationsTransportation

Responsibilities

Travel to customer sites to install, repair, and perform preventative maintenance to customer’s equipment including flooded and sealed batteries, chargers and DC power distribution equipment (cable trays, battery racks and power cables)

Interacts with all levels of people, both inside and outside the company

Develops and conducts training on the safe operations of the equipment and demonstrates skills to trainees, including both team members and customers

Performs Preventative Maintenance inspections of customers’ batteries, chargers, battery handling equipment, and battery changing/charging area and records data

Replaces defective parts, reassembles battery, and fuses lead parts with gas torch

Determines specific gravity of solution

Waters, Washes, cleans, and neutralizes customers’ batteries at customers' location

Installs equipment at customer's facility to ensure full functionality according to specifications

Provides on-site technical assistance to help troubleshoot and repair equipment

Maintains records of performance reports

Provides a communication link between the customer and the company to help ensure that effective service is provided to the customer

Occasionally download battery and charger data via a monitoring device and use the information to repair or correct battery/charger problems in accordance with the customer’s operation

Occasionally report to local EnerSys Service Center for mandatory training, inventory, parts pick up/drop off, etc

Other duties may be assigned

Qualification

Electrical understandingMechanical aptitudeField service experienceMicrosoft OfficeTest equipment usageCustomer serviceBasic math skillsEnglish comprehensionHands-on experience

Required

A high school diploma or equivalent; or industry-related experience and/or training; or an equivalent combination of education and experience

Basic knowledge of Microsoft Office and the Internet

Basic mechanical aptitude

Previous customer service experience in-field support

Able to read with comprehension and write documents (such as customer correspondences, memos, and reports) in English

Able to perform basic math and solve simple equations

Must be able to work flexible hours and respond to after-hour service calls when required

Must have a valid driver's license and a safe driving record with minimal traffic violations

Able and willing to travel to customer sites

Able and willing to do overnight travel

Must be at least 18 years of age to drive a company vehicle

Able and willing to operate a forklift

Must be able to differentiate colors

Must be able to frequently bend; twist; reach; stoop; kneel or crouch

Must be able to lift up to 50 pounds/23 kilos on a daily continuous basis. Anything heavier will be done with the assistance of a mechanical device or with the assistance of another employee

Must be able to stand for long periods of time

Employees are responsible for wearing the required Personal Protective Equipment in the proper manner at all times

Must be able and willing to be on-call

Risk of electrical shock

This position requires working in a plant/warehouse environment. Therefore, expect varying working conditions

Must be able and willing to work varying schedules which may include nights, weekends, and public holidays

Must be able and willing to do overnight travel

Must be able and willing to work overtime