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Navina · 2 weeks ago

Medical Customer Success Engineer

New York, United States

Full-time

Hybrid

Mid, Senior Level

2+ years exp

Navina is a fast-growing digital health SaaS company dedicated to transforming physician-patient data interaction. They are looking for a Medical Customer Success Engineer who will leverage clinical expertise and product knowledge to enhance customer engagement and drive adoption of their AI-powered platform.

Artificial Intelligence (AI)Health CareHealth DiagnosticsMachine LearningMedicalSoftware

Responsibilities

Act as the clinical subject matter expert for Navina’s customers and users

Troubleshoot and resolve clinical and product-related issues raised by customers

Collaborate with Customer Success, Medical, and Product teams to support customer engagement and adoption

Support customer-facing teams by providing high-quality product education and training internally (to Navina trainers) and externally (to clinical champions and end-users)

Support Navina’s advancement into new clinical environments by Mastering clinical workflows and practice variations to optimize product usage

Partnering with the Implementation team to address customer-specific integration requirements as they relate to clinical workflows

Gather and communicate customer feedback to inform product development and enhancements

Drive customer value, satisfaction, and long-term adoption of Navina’s solutions

Support Customer Success in expansion and upsell opportunities

Take an active role in medical development tasks as part of Navina product development

Qualification

Licensed clinicianHealthcare value-based careProject managementTraining skillsPresentation skillsCuriosityInterpersonal skillsAttention to detail

Required

Licensed clinician (MD, DO, or Nurse Practitioner) with strong clinical experience

Strong project management skills and experience

Strong presentation and training skills, with the ability to effectively demonstrate product capabilities, educate physicians, and deliver training sessions for clinical teams

Background or experience with U.S. healthcare value-based care (specifically risk adjustment / HEDIS / Population health management)

Passion for leveraging technology to improve healthcare

Excellent interpersonal and teamwork skills

Very high attention to detail

Strong curiosity and inquisitiveness

Willingness to travel within the U.S. as needed (Estimated 25%)

Travel to Israel R&D Centre 4-5 times/year