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Norco, Inc. · 3 months ago

Customer Service Representative, Industrial Store

Boise, ID, 83705, United States

Full-time

Onsite

New Grad, Entry Level

Norco, Inc. is a family and employee-owned company headquartered in Boise, Idaho, specializing in welding, safety, and medical equipment. They are seeking a Customer Service Representative for their Industrial Store to serve walk-in and phone-in customers, providing product knowledge and processing orders efficiently.

AutomotiveLogisticsManufacturing

Responsibilities

Greet customers in a professional and enthusiastic way

Answer telephone calls promptly

Demonstrate in-depth knowledge of products, placement, availability, price and use

Sell welding and safety products and services to customer

Process customer orders and accurately input customer order into the computer

Research products needed for customer special applications

Follow up on customer orders not processed correctly and remedy situation

Keep sales literature current and organized

Perform other tasks as assigned or necessary

Qualification

Customer service skillsVerbal communicationWritten communicationIndustrial productsMultitaskLift 50 lbsLift 100 lbsStand for long periods

Required

High school graduate or equivalent

Excellent verbal and written communication skills

Excellent customer service skills

Ability to perform multiple tasks

Good working knowledge of all industrial products and gases

Ability to frequently lift up to 50 lbs

Ability to occasionally lift up to 100 lbs

Ability to sit, stand, or walk for extended periods of time

Benefits

Employee Stock Ownership Plan (ESOP)

Health, Vision and Dental Insurance

Health Savings Account (HSA)

Medical and Dependent Care Flex Accounts (FSA)

Life Insurance provided at no cost to employee by Norco

Supplemental Accident, Disease, and Life Insurance options

Employee Tuition Reimbursement

401(k) with Employer Matching

Employee Discount on products sold by Norco

Company

Norco, Inc.

Norco is the nation's largest privately owned welding, safety, medical and gas supplier, currently operating over 70 branches in Idaho, Montana, Oregon, Nevada, Washington, Utah and Wyoming.

Founded in 1948