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Verndale · 1 day ago

Client Success Director, Salesforce Practice

Boston, MA

Full-time

Hybrid

Director/Executive

$150K/yr - $200K/yr

8+ years exp

Verndale is a digital experience agency dedicated to driving growth by helping businesses create meaningful human connections in an increasingly digital world. The Client Success Director (CSD) leads a Client Success team within Verndale’s Salesforce practice, managing a portfolio of high-value accounts and ensuring client retention, profitability, and satisfaction.

AdvertisingBrand MarketingBusiness IntelligenceCMSCRMDigital MarketingInformation TechnologyMarketingMarketing AutomationTechnical Support

Growth Opportunities

Responsibilities

Directly manage a portfolio of 5–10 accounts, owning client relationships, renewals, and expansion opportunities

Lead a Client Success team (CSMs and Coordinators) covering 10-15 accounts per CSM

Serve as senior relationship owner and escalation point for strategic accounts

Develop and maintain Client Success Plans and lead business reviews for direct accounts

Oversee development of Client Success Plans for accounts in portfolio

Partner with Practice Managing Directors to ensure alignment on revenue, renewals, profitability, and client satisfaction across the portfolio

Set performance targets for renewals, retention, satisfaction, and margin contribution within the practice

Support CSMs in account planning, QBRs, and escalation management

Drive operational excellence in Client Success processes, including account health tracking, reporting, and renewals

Collaborate with Client Partners to ensure seamless transitions when Maintain

Qualification

Salesforce platform experienceAccount managementLeadership skillsClient success experienceRelationship managementCommercial acumenCoaching skillsExecutive communicationCollaboration skills