Databricks · 2 months ago
Staff Product Operations Manager
Mountain View, California
Full-time
Onsite
Senior Level, Lead/Staff
$156K/yr - $219K/yr
7+ years expDatabricks is the data and AI company, serving over 10,000 organizations worldwide. They are seeking a Staff Product Operations Manager to drive operational alignment and continuous improvement across support workflows while leading strategic initiatives to enhance global support operations.
AnalyticsArtificial Intelligence (AI)Data IntegrationData ManagementData StorageInformation TechnologyMachine Learning
Responsibilities
Act as the connective tissue between Support, Product, Engineering, and Analytics to drive operational alignment, product readiness, and continuous improvement across support workflows
Lead and execute strategic initiatives to scale global Support operations, including coverage models, KPI frameworks, and support process enhancements
Translate operational pain points into product and tooling requirements—partnering with internal tools, engineering, and analytics teams to drive automation, triage efficiency, and AI assistant improvements
Build and maintain dashboards that measure support effectiveness, surface product-driven case trends, and track customer experience across support channels
Support quarterly and annual planning cycles, including headcount, capacity modeling, and budget alignment in partnership with Finance and Workforce Management
Influence senior stakeholders by turning support and operational insights into clear, data-driven narratives that inform product and business decisions
Qualification
Required
7+ years of experience in Operations, Consulting or Strategy roles, ideally at a SaaS company or large tech company
Proven track record driving cross-functional initiatives and collaborating across different organizations such as Product, Engineering, Data Science, GTM, and Support teams
Excellent communication and stakeholder management skills, with an ability to influence without authority
Strong process-orientation and systems thinker with bias for action
Comfort navigating large datasets using SQL-based tools and delivering dashboards and BI visualizations
Ability to translate complex data into actionable insights, the communicate and action those insights
Experience working in a high-growth, fast-paced environment and managing multiple priorities
Preferred
Familiarity with Databricks tools, especially for extract/transform/load functions
Experience working on Support Operations for SaaS based companies
Familiarity with tools like Salesforce, Zendesk, Jira, Looker/Tableau, and operational workflows
Benefits
Eligibility for annual performance bonus
Equity
Comprehensive benefits and perks
Company
Databricks
Databricks is a data and AI platform that unifies data engineering, analytics, and machine learning on a lakehouse architecture.
5001-10000 employees
H1B Sponsorship
Databricks has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (385)
2024 (319)
2023 (227)
2022 (222)
2021 (166)
2020 (64)
Funding
Current Stage
Late StageTotal Funding
$25.81BKey Investors
Counterpoint GlobalFranklin TempletonAndreessen Horowitz
2025-12-16Series Unknown· $4B
2025-09-08Series Unknown· $1B
2025-01-13Debt Financing· $5.25B
Leadership Team
Ali Ghodsi
CEO and Co-founder
David Conte
Chief Financial Officer
Recent News
2026-01-20
2026-01-20
2026-01-19
Company data provided by crunchbase