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Four Seasons Hotels and Resorts · 2 months ago

Director of Technology Innovation & Data

Atlanta

Full-time

Onsite

Lead/Staff, Director/Executive

5+ years exp

Four Seasons Hotels and Resorts is a luxury hotel chain committed to exceptional guest experiences through a world-class employee culture. The Director of Technology Innovation & Data will oversee the operation and maintenance of all computer systems and technology at the property, ensuring effective support and implementation of technology strategies.

HospitalityHotelLeisureRental PropertyTravel

H1B Sponsor Likely

Responsibilities

Responsible for the efficient operation and maintenance of all computer systems, data and voice communications activities at property

Support SDIT in Forecasting technology requirements and upgrades to existing technology to improve effectiveness of installed systems

Execute hotel and corporate systems strategies

Maintain harmonious and professional relationship with all departments and Home Office

Comply with and enforce Four Seasons’ Category One and Category Two Work Rules and Standards of Conduct as set forth in EmPact

Must have strong interpersonal skills and be able to relate to all levels of management

Must be able to assist hotel guests with technical requirements and issues

Actively participate in monthly Senior Director of IT conference calls and share ideas and best practices

Experience in Project Management, hospitality applications, PMS, HSIA, POS, is preferred

Must be able to provide high levels of service and support to admin users as per contracted Service Level Agreement

Ensure critical systems, specifically Front Office Property Management System, Call Accounting, HSIA, PABX and Food & Beverage Point of Sales computer systems are available twenty-four (24) hours per day

Establish and maintain user procedures and hardware familiarization for all systems

Establish and maintain system security procedures consistent with control requirements and corporate policy

Maintain accurate records of system files; software and hardware issues and service requirements

Maintain effective support for end user support process, other systems, including back office, sales & catering and human resources applications or any other property application

Knowledge of specific hospitality industry applications and interfaces (i.e. Opera, Delphi, Back Office, Spa, HR systems, etc) is desirable

Responsible for network support & security of Hotel network, Active Directory maintenance, Server Infrastructure maintenance, Network Infrastructure maintenance – wired & wireless, Network protection & failover tools implementation (Firewall, web security, multi-homing devices, etc)

Administer Lotus Notes, connection to global VPN and other communication tools

Establish and maintain, test and monitor backup plan for all systems to ensure protection from loss of data and ensure backups are carried out in accordance with corporate and local policies

Maintain and promote Four Seasons core technology standards as outlined in the Four Seasons IT Core Standards notes database

As required, participate in and lead the co-ordination of new systems acquisitions, corporate initiated major projects and technology implementations

Good knowledge and support for Desktop OS and applications

Provide direct guest support and quality support to function rooms and conference services

Assist the Director of Finance in administering all IT related maintenance and services contracts and take a leadership role in establishing scope of the maintenance and services contracts, contract negotiations and bidding process

Be a business manager. Recommend new applications as requested by hotels to streamline business processes and improve workflow

Negotiate and execute computer and data communications contracts to ensure compliance with their requirements

Implement technology “best practices” from other Four Seasons properties that are workable

Establish product lifecycle management for hardware/software and 10-year capital planning for technology

Prepare IT operating budgets, IT capital budgets, and able to discuss and present a business case for all IT expenses

Qualification

Hospitality applicationsPMSHSIAPOSProject ManagementNetwork supportSystem securityActive DirectoryDesktop OS supportGuest supportInterpersonal skills

Required

Five years of experience in hotel IT

Minimum two years of experience as Hotel Director of IT

Must have strong interpersonal skills and be able to relate to all levels of management

Must be able to assist hotel guests with technical requirements and issues

Experience in Project Management, hospitality applications, PMS, HSIA, POS