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Sedgwick · 2 months ago

Liability Claims Manager

Concord, CA

Full-time

Hybrid

Senior Level, Lead/Staff

$110K/yr - $130K/yr

8+ years exp

Sedgwick is a global industry leader known for its excellence and customer service. The Liability Claims Manager will oversee the operational management for dedicated clients, ensuring quality service delivery and compliance with regulations.

BankingInsuranceRisk Management

Responsibilities

Responsible for overall operational management for assigned dedicated client

Oversees company and client internal quality review process and reports monthly

Establishes policy and procedure to ensure compliance to best practices, claims management services standards, state regulations and client service requirements; ensures compliance with client internal controls, audit requirements and service agreement requirements; plans, develops and implements team, policies and procedures for dedicated client activity

Establishes business plan with goal and objectives for the partnership of the dedicated client

Works with Program Management to: (a) make recommendations for cost savings strategies for client and partners; (b) keep client, program manager and colleagues informed of statutory or regulatory requirements/developments by jurisdiction which may impact procedures; (c) resolve client issues; (d) communicate frequently with key client personnel; and (e) represent company as liaison to clients and partners

Identifies and resolves issues with company representatives

Monitors management reports relating to the dedicated client's performance

Administers company personnel policies in all areas and follows company staffing standards and training recommendations

Interviews, hires and establishes colleague performance development plans; conducts colleague performance discussions

Provides support, guidance, leadership and motivation to promote maximum performance

Qualification

Liability claims managementSupervisory experienceOperational managementPolicyProcedure developmentBudget preparationClient communicationPerformance managementEmpathyInclusionCollaborationGrowth mindset

Required

Eight (8) years of related experience or equivalent combination of education and experience

Four (4) years Liability claims management experience

Two (2) years supervisory experience

Licenses as required

Preferred

Bachelor's degree from an accredited college or university

Benefits

Flexible work schedule.

Referral incentive program.

Career development and promotional growth opportunities.

A diverse and comprehensive benefits offering including medical, dental vision, 401K on day one.

Medical, dental, vision, 401k and matching, PTO, disability and life insurance, employee assistance, flexible spending or health savings account, and other additional voluntary benefits.