Contact Center Representative - Work From Home jobs in United States
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AWL · 3 months ago

Contact Center Representative - Work From Home

positionUnited States
timeFull-time
remoteRemote
seniorityNew Grad, Entry Level

AWL is a customer acquisition marketing company specializing in the insurance industry. They are seeking a Contact Center Representative to engage with consumers, connecting them with licensed insurance agents while providing excellent customer service in a virtual setting.

Auto InsuranceHealth InsuranceInsuranceLife InsuranceProperty Insurance

Responsibilities

Engage in inbound and outbound calls with consumers looking to compare insurance rates. Ask qualifying questions to match them with the best insurance agent for their needs
Complete follow up calls, inquiring about the consumer's experience and making sure their needs were met. Help consumers get connected with the right agent and record information about their experience
Remain in frequent communication with leadership. Communicate with your team daily through chat

Qualification

Computer skillsVerbal communicationWritten communicationMulti-taskingCustomer servicePunctualityCoaching receptivenessTeam collaboration

Required

Superior verbal communication skills
Comfortable defusing escalated situations, remaining courteous and patient
Competent computer skills
Receptive to coaching
Strong written communication skills
Competent in spelling, grammar, and punctuation
Multi-tasker
Punctual and dependable
Excited about the opportunity to set and achieve goals, contribute ideas, and be part of a supportive team
Working USB Headset
Working Mouse
Highspeed internet (at least 50 mb/s download speed)
Ethernet Connection (must be Cat 6 Ethernet cable)
Noise free background
Updated personal laptop or PC, able to support Microsoft Office and Teams downloads
Working webcam
You must reside and work in the state of Texas
You must maintain a quiet background
Minimum hours requirement is 20 hours per week
Maintaining good attendance is required

Benefits

Competitive pay
Outstanding benefits

Company

AWL

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Glassdoor3.7
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AWL provides auto, home, health, and life insurance services.
dateFounded in 2000
location
Austin, Texas, USA
people-size1001-5000 employees
web-link
https://awl.com

Funding

Current Stage
Late Stage

Leadership Team

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Bill Daniel
President & Chief Executive Officer
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Company data provided by crunchbase