Pyramid Healthcare · 2 months ago
Needs Assessment Team Lead
Altoona, PA
Full-time
Onsite
New Grad, Entry, Mid Level
0+ years expPyramid Healthcare is dedicated to offering the highest quality of care to those they serve, focusing on client-centered care in addiction treatment and mental health recovery. The Needs Assessment Team Lead will be responsible for training new hires, managing lead quality, and ensuring effective communication within the team while maintaining high standards of service delivery.
Health CareMedicalMental HealthWellness
Responsibilities
Subject matter expert for all workflows as it pertains to assigned line(s) of business
Work with Training Team and/or Supervisors to establish training schedule
Assist with development of and maintenance of training material
Complete training of all new hires, and assist with ongoing training opportunities for existing teammates
Provide timely feedback to leadership regarding training successes and areas for improvement for both new hires and existing teammates
Responsible for Lead Quality Management for entire team - ensuring all leads are tended to timely, and opportunities for scheduling are resolved
Ensure Call Detail information is reviewed on a daily basis, to ensure LQM is maximized for scheduling opportunities
Responsible for all daily reporting - telephonic, call documentation, and lead - to be presented to leadership
Assist team with taking calls, up to but not limited to 50% of time
Assist with ancillary work as stipulated by supervisor
Navigate Veteran initiatives as appropriate per line of business
Assist with escalated calls
Qualification
Required
High School Diploma or GED
At least 6 months as top performing teammate
Maintained defined KPIs for last 6 months of employment
No disciplinary action within last year of employment
Subject matter expert for all workflows as it pertains to assigned line(s) of business
Work with Training Team and/or Supervisors to establish training schedule
Assist with development of and maintenance of training material
Complete training of all new hires, and assist with ongoing training opportunities for existing teammates
Provide timely feedback to leadership regarding training successes and areas for improvement for both new hires and existing teammates
Responsible for Lead Quality Management for entire team - ensuring all leads are tended to timely, and opportunities for scheduling are resolved
Ensure Call Detail information is reviewed on a daily basis, to ensure LQM is maximized for scheduling opportunities
Responsible for all daily reporting - telephonic, call documentation, and lead - to be presented to leadership
Assist team with taking calls, up to but not limited to 50% of time
Assist with ancillary work as stipulated by supervisor
Navigate Veteran initiatives as appropriate per line of business
Assist with escalated calls
Accuracy of data entry
Ability to work with clinical staff
Ability to work with difficult phone calls
Ability to set priorities and meet deadlines
Demonstrate good customer service skills
Demonstrate good decision making
Benefits
Medical, Dental, and Vision Insurance
Flexible Spending Accounts
Life Insurance
Paid Time Off
401(k) with Company Match
Tuition Reimbursement
Employee Recognition Programs
Referral Bonus opportunities
And More!
Company
Pyramid Healthcare
Pyramid Healthcare offers substance use, mental health, autism, eating disorder, and behavioral healthcare treatment.
1001-5000 employees
Funding
Current Stage
Late StageCompany data provided by crunchbase