Grafana Labs · 4 hours ago
Senior Observability Architect | USA EST| Remote
United States
Full-time
Remote
Senior Level
$205K/yr - $245K/yr
5+ years expGrafana Labs is a remote-first, open-source powerhouse with over 20M users of its visualization tool. They are seeking a Senior Observability Architect to lead technical partnerships with customers, guiding the implementation of observability solutions and ensuring long-term customer success.
AnalyticsCloud Data ServicesData VisualizationOpen SourceSoftware
Responsibilities
Serve as the primary technical point of contact for a portfolio of Grafana customers
Design the observability maturity journey of customers and assist them on that path
Provide expert-level troubleshooting and guidance to drive adoption
Conduct regular technical reviews and health checks to ensure client success
Assist in RCA to understand issues that affect customer satisfaction, retention, and overall product experience
Advise clients on best practices and strategies for leveraging our technology to achieve their business goals
Collaborate with clients to develop and execute technical roadmaps
Identify opportunities for clients to optimize their cost, expand their use of our solutions and drive adoption of new products and features
Develop and maintain strong, long-term relationships with key stakeholders
With the support of our Engagement Managers and Onboarding Solutions Architects, own customer lifecycle
Drive the adoption and effective use of our product suite within your customer portfolio to maximize their value from our platform and ensure a strong return on investment
Act as the voice of the customer within the company, advocating for their needs, priorities and feature requests
Conduct training sessions and workshops to educate clients on our technology
Develop and deliver technical documentation, guides, and tutorials
Work alongside account teams to participate in and/or conduct regular reviews with customers to identify areas for improvement, calculate ROI, assess their satisfaction, and discuss upcoming needs and projects
Prepare and present reports on client metrics, achievements, and areas of focus
Qualification
Required
Bachelor's degree in Computer Science, Information Technology, Math or a related field (or equivalent experience)
Experience deploying and operating Kubernetes
5+ years of experience in a technical support, technical account management, consulting, SE or Professional Services role within the technology industry
Strong understanding of observability solutions. Grafana, Prometheus, and Loki a plus
Proven ability to manage multiple clients and projects simultaneously
Excellent problem-solving and analytical skills
Outstanding communication and interpersonal skills
Experience with relevant tools and technologies, e.g., CRM software, ticketing systems, specific programming languages
Ability to travel as needed to meet with clients (up to 25%)
Identify and provide timely workarounds and solutions to meet a customer's business needs
You have some observability expertise, preferably architect level
First class written and oral communication skills to collaborate with our remote-first internal teams and with our worldwide customers
Ability to articulate our value proposition and the technical advantages of our products
You will love solving technical challenges and thrive on bringing creative solutions to our customers
Preferred
5+ years of technical sales, TAM or other post sales technical experience, ideally with open source technologies, or in the observability space
Great at connecting product usage to value (ROI)
Great at managing customer lifecycle
You will be creative in solving customer adoption challenges
You can proactively assist customers with technical issues that may arise and assist in the troubleshooting and root cause analysis
You should have a technical mindset and a desire to grow technically. Great candidates may be a recent grad of a coding bootcamp or have previous post-sales or engineering experience
Benefits
Restricted Stock Units (RSUs)
100% Remote, Global Culture
Scaling Organization
Transparent Communication
Innovation-Driven
Open Source Roots
Empowered Teams
Career Growth Pathways
Approachable Leadership
Passionate People
In-Person onboarding
Balance is Key
30 days per annum annual leave policy
3 days of your annual leave entitlement are reserved for Grafana Shutdown Days
Company
Grafana Labs
Grafana Labs is an open-source software platform built to support monitoring, visualization, and metric analytics.
1001-5000 employees
H1B Sponsorship
Grafana Labs has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (2)
2022 (1)
2020 (1)
Funding
Current Stage
Late StageTotal Funding
$805.23MKey Investors
Lightspeed Venture PartnersGIC
2024-08-21Series D· $270M
2024-08-21Secondary Market
2022-04-06Series D· $240M
Leadership Team
Raj Dutt
co-founder/ceo
Anthony Woods
Co-Founder
Recent News
lsvp.com
2025-11-28
Company data provided by crunchbase