Apple · 2 months ago
Software Readiness/Data Engineer, Enterprise Technology Services
Elk Grove, California, United States
Full-time
Onsite
Senior Level
$132K/yr - $199K/yr
5+ years expApple is a place where extraordinary people gather to do their best work. In this role, you will resolve technical and non-technical issues, collaborate with cross-functional teams, and ensure customer success through timely issue resolution on Apple’s manufacturing data platform.
AppsArtificial Intelligence (AI)BroadcastingDigital EntertainmentFoundational AIMedia and EntertainmentMobile DevicesOperating SystemsTVWearables
Responsibilities
Resolve technical and non-technical issues through tickets, from understanding user problems to giving solutions and documenting root cause analysis
Effectively communicate to both technical and non-technical customers the progress of the ticket
Identify and guide teams to understand users issue and help teams come up with solutions to address the concern
Collaborate with cross functional teams to fix issues like bugs and data quality
Ensure customer success through timely issue resolution, providing positive customer impact and experience
In this role you will be asked to lead through ambiguous tickets and issues on a big data system, working with cross functional teams on Apple’s manufacturing data platform
The expectation is that you will be able to independently drive ownership of the issue across all leadership levels of the business and provide guidance and direction when you may not have all the facts or data points
Teams across the organization are relying on the solutions we provide to make critical decisions with system availability being paramount to the success of many groups throughout the company, and with the ability to work weekends and holidays as required
Customer-oriented mindset with a focus on delivering quality support and ensuring high customer satisfaction
Interact with end-users to understand, clarify, and document issues, as well as to provide updates on issue resolution progress
Excellent communication skills to convey technical information to both technical and non-technical stakeholders
Conducts research to understand how the organization functions and where it can improve
Being able to analyze this information and form a hypothesis of organization weaknesses and how to fix them
Prepares reports with excel or Similar tools
L2/L3 support on large enterprise applications with advance troubleshooting and root cause analysis
Stays current with latest trends in manufacturing and operations in industries and applies them to existing business models
Travels to different job locations as required to maximize business knowledge and user feedback
Analyze and interpret data to support business in decision-making, ensuring data accuracy and integrity
Performs requirements gathering for overall improvement of platform
Creates documentation for SOPs and process flows
Collaborate with the testing team to ensure that testing efforts align with business requirements and participate in user acceptance testing (UAT) and facilitate user feedback
Works with members of own team to offer different ideas
Clarifies strategic and operational problems / successes / failures with management
Implement strategies for gathering, reviewing and analyzing data to see the trend and patterns
Qualification
Required
5+ years of experience working in L2/L3 support on large enterprise applications with advanced troubleshooting and root cause analysis across multiple technologies
Exposure to cloud technologies
Programming work experience in writing complex Sql to extract Data from a large Databases
Preferred
Python Scripting experience
Working knowledge on Linux Operating System and Unix/Shell Scripting
Experience with Tableau (or other similar reporting tools) for data Visualisation and reporting
Benefits
Comprehensive medical and dental coverage
Retirement benefits
A range of discounted products and free services
Reimbursement for certain educational expenses — including tuition
Discretionary bonuses or commission payments
Relocation
Company
Apple
Apple is a technology company that designs, manufactures, and markets consumer electronics, personal computers, and software.
10001+ employees
H1B Sponsorship
Apple has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (6998)
2024 (3766)
2023 (3939)
2022 (4822)
2021 (4060)
2020 (3656)
Funding
Current Stage
Public CompanyTotal Funding
$5.67BKey Investors
Berkshire HathawayMicrosoftSequoia Capital
2025-05-05Post Ipo Debt· $4.5B
2025-01-16Post Ipo Debt· $0.31M
2021-04-30Post Ipo Equity
Leadership Team
Tim Cook
CEO
Craig Federighi
SVP, Software Engineering
Recent News
Venrock
2025-12-01
2025-09-25
Mac Daily News
2025-09-25
Company data provided by crunchbase