New Benefits · 2 months ago
Tech Support/ System Administrator
Dallas, TX
Full-time
Hybrid
Entry, Mid Level
$90K/yr - $114K/yr
2+ years expNew Benefits is America’s leading wholesaler of non-insured health and personal security benefits, known for delivering exceptional service and quality products since 1990. They are seeking a hands-on Tech Support/System Administrator to provide IT support for approximately 85 employees, focusing on maintaining and securing the IT environment while administering Microsoft 365 and Azure cloud services. This role involves troubleshooting technical issues, managing cloud resources, and ensuring IT security compliance.
FitnessHealth CareWellness
Responsibilities
Serve as the primary point of contact for employee IT requests
Troubleshoot and resolve hardware, software, and connectivity issues
Provide support for Microsoft 365 applications (Outlook, Teams, SharePoint, OneDrive)
Assist with onboarding/offboarding tasks, including device setup and account provisioning
Offer guidance and training to employees on IT tools and security best practices
Monitor and maintain performance, availability, and security of Microsoft Azure services
Support Azure cloud resource monitoring (VMs, storage, backups, conditional access)
Maintain user provisioning, permissions, and group policies across hybrid AD/Azure AD environments
Perform routine updates, patches, and system checks
Assist with IT asset inventory, licensing, and lifecycle management
Ensure compliance with IT security policies, regulatory requirements, and best practices
Review and monitor security/system logs and alerts
Assist the Senior Infrastructure Engineer with implementing corrective actions
Enforce endpoint protection, MFA, conditional access, and other security measures
Support vulnerability remediation and compliance reporting
Help ensure adherence to IT security policies and regulatory standards
Partner with the Senior Infrastructure Engineer on infrastructure projects and IT initiatives
Escalate complex or advanced issues for further investigation/resolution
Collaborate with outside vendors as needed for escalated support or specialized systems
Maintain technical documentation and provide knowledge sharing to the IT Team
Other duties as assigned
Qualification
Required
Associate or bachelor's degree in information technology or related field (or equivalent experience)
2–4 years of experience in technical support or system/cloud administration, preferably in a small- to mid-sized environment
Experience with Microsoft 365, Azure, or similar environments
Familiarity with Intune and device management
Basic to intermediate networking knowledge (TCP/IP, DNS, DHCP, VPN, Wi-Fi)
Strong troubleshooting skills with a customer-focused approach
Ability to balance support requests with system administration responsibilities
Preferred
Familiarity with SOC 2 compliance tools
Exposure to hybrid cloud/on-premises environments
Certifications such as CompTIA A+, Security+, or Microsoft Certified: Azure Administrator Associate
Benefits
Medical, Dental, Life, and Disability Insurance
New Benefits Discount Card (for employees & family)
401(k) with company match (5-year vesting)
10 vacation days, 5 sick/personal days, 8.5 holidays annually
401(k)
401(k) matching
Dental insurance
Employee discount
Health insurance
Health savings account
Life insurance
Paid time off
Parental leave
Referral program
Retirement plan
Tuition reimbursement
Vision insurance
Company
New Benefits
New Benefits is a health & wellness company offering discount benefits and non-insured services.
51-200 employees
H1B Sponsorship
New Benefits has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2024 (1)
2021 (1)
Funding
Current Stage
Growth StageLeadership Team
Joel Ray
CEO
Recent News
Company data provided by crunchbase