INTEGRIS Health · 2 hours ago
Infrastructure Engineer - Service Management
Oklahoma City, OK
Full-time
Onsite
Entry, Mid Level
2+ years expINTEGRIS Health is Oklahoma’s largest not-for-profit health system, and they are seeking an Infrastructure Engineer - Service Management. In this role, you will support the IT Project Management team by providing exceptional infrastructure support and ensuring the seamless operation of IT services.
Health CareHealth DiagnosticsHospitalPersonal Health
Responsibilities
Serves as an escalation point for Tier 2 Operations team members, working tickets and creating or modifying knowledge base articles
Installs and configures systems according to design specifications
Assists with analysis, troubleshooting, repairing and performance tuning of complex systems and hardware components
Supports the ITIL Service Transition process ensuring new and modified services are appropriately documented and Operations personnel (Service Desk and L2 Operations) are informed and trained
Supports testing and evaluation of technologies under review
Plans, documents, and implements software patches and upgrades for infrastructure components
Actively monitors the environment and appropriately assigns problem tickets, incidents, and schedules reviews to determine support needs for existing and new systems
Provides technical support and 24X7 incident response
Assists with root cause analysis on failures resulting in downtime or performance outside of service level agreement tolerances
Assists with the development and ongoing support of annual infrastructure performance and capacity reports
The Infrastructure Engineer reports to the department Manager or Director
Qualification
Required
Bachelor's degree or 2 years of relevant experience in related field required
Previous work experience with an infrastructure specialization
ITIL certification within 6 months of hire
Must be able to communicate effectively in English (Verbal/Written)
Preferred
Intermediate level certification (RHCSA, CCNA, MCSA, VCP, VCAP, VCDX, CWNA, EMCSA, ACIS, CCP) or intermediate level storage certification (4 years experience can substitute certification requirement)
Infrastructure Engineer Network: Cisco Certified Network Associate (CCNA) or Cisco Certified Design Associate (CCDA)
Previous experience with Wide Area and Local Area Network Infrastructure
Previous experience with protocol analyzer
Microsoft certifications
Previous experience in Microsoft Active Directory
Previous experience with mobile telecommunications provisioning and troubleshooting
Previous experience with syslog and call detail records
Previous experience with telecommunications alarm management platforms and remote monitoring experience
Previous experience with Ethernet, Internet Protocol, Routing, and QoS
Benefits
Front loaded PTO
100% INTEGRIS Health paid short term disability
Increased retirement match
Paid family leave
Company
INTEGRIS Health
INTEGRIS Health is the state’s largest Oklahoma-owned health system and one of the state’s largest private employers, with hospitals, rehabilitation centers, physician clinics, mental health facilities, fitness centers, independent living centers, home health agencies and urgent cares throughout much of the state.
10001+ employees
H1B Sponsorship
INTEGRIS Health has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (37)
2024 (17)
2023 (12)
2022 (18)
2021 (15)
2020 (14)
Funding
Current Stage
Late StageLeadership Team
Timothy Pehrson
President and CEO
Thomas McQuillan
Chief Technology Officer
Recent News
2025-09-30
2025-06-17
2025-06-16
Company data provided by crunchbase