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Aventon · 2 months ago

Sales and Support Representative

Brea, California

Full-time

Onsite

New Grad, Entry Level

$23.10/hr - $23.10/hr

Aventon is an electric bicycle company passionate about creating high-quality e-bikes. The Sales and Support Representative will provide best-in-class experience to partner bike shops, guiding them through sales and warranty processes while ensuring customer satisfaction and revenue generation.

Industrial ManufacturingManufacturing

Responsibilities

Learn the Aventon brand product line and proactively reach out to partners to sell our products

Establish new partnerships with onboarded shops; maintain assigned partner relationships

Enter sales orders; track progress to ensure timely fulfillment and delivery

Understand and anticipate the needs of our retail partners, proactively reach out to assigned shops in order to maximize their experience and our revenue

Work closely with Field Sales Reps to delight partner

Provide support for shipping and warranty inquiries

Generate revenue to meet goals on a monthly, quarterly, and annual basis

Bring feedback from our customers to our leadership team; assist in the continuous improvement process within the B2B Support and Sales departments

Qualification

Sales experienceE-bikesOffice applicationsWritten communicationVerbal communicationEngagementProblem-solving skillsSelf-starter

Required

Experience in sales or retail customer service experience is highly preferred

Knowledge of e-bikes is highly preferred

Internet-savvy and comfortable with office applications (PC/Mac, word processor, spreadsheet, web browsers, mobile devices)

Motivated self-starter who will be pro-active in finding new partners, growing the team, and generating revenue for the company

Excellent written communication skills with attention to detail (spelling, grammar) a must

Excellent verbal communication, ample time will be spent on the phone with customers

Demonstrate follow-through and getting things done

"Can do" attitude and problem-solving skills

DATA DRIVEN – you thrive on data and use it to guide your decision making, recommendations, and priorities

NIMBLE – you can work in ambiguity and are committed to helping Aventon level up. You can shift perspectives, priorities, and deadlines

RESILIENT – you don't shy away from a challenge and take every opportunity to learn and grow. You're accountable, can admit when you're wrong, and can come back to the table after a hard day to keep working toward our desired future

SOLUTIONS ORIENTED / SOLUTIONIZED – you can identify the problem and find a solution for it. You strive for continuous improvement and aren't afraid to speak up about what is working, and what isn't

ENGAGED – you love the work, love the product, and believe in the mission. If you don't connect with something about Avant Sports, this probably isn't the place for you