Dispute Analyst, X Money jobs in United States
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xAI · 1 day ago

Dispute Analyst, X Money

positionUnited States
timeFull-time
remoteRemote
seniorityMid Level
date3+ years exp

xAI is dedicated to creating AI systems that enhance human understanding of the universe. The Dispute Analyst will investigate and resolve customer disputes across various payment channels, ensuring compliance with regulatory standards and collaborating with internal teams to minimize business risk.

Artificial Intelligence (AI)Foundational AIGenerative AIInformation TechnologyMachine Learning
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Growth Opportunities

Responsibilities

Investigate incoming customer disputes across P2P, debit/credit card, and ACH transactions, ensuring compliance with internal policies and regulatory standards
Validate chargeback rights and ensure required documentation is complete before initiating a dispute with networks or processors
Manage and track the issuance of provisional credits, ensuring adherence to Regulation E timeframes and NACHA rules for ACH claims
Maintain accurate and detailed case documentation within internal systems for audit readiness
Collaborate with internal teams (Fraud, Compliance,) to gather information, resolve gaps, and escalate high-risk or complex cases
Respond to representments, pre-arbitration, and final decisions from processors or networks; escalate unresolved or disputable cases as needed
Monitor dispute aging and ensure deadlines are met for all required actions, including filings, evidence submissions, and customer communications
Communicate resolution outcomes to customers with professionalism and clarity, adjusting for tone and regulatory requirements
Identify dispute trends or emerging issues and provide insights to leadership for process or policy improvements
Support audits, reporting, and quality assurance reviews by maintaining defensible case notes and outcome records

Qualification

Regulation E knowledgeNACHA rules knowledgeChargeback guidelines knowledgeDispute handling experienceAnalytical skillsWritten communication skillsInvestigative mindsetCRM toolsBachelor's degreeRelevant certificationsOrganizational skills

Required

3+ years of experience handling disputes involving debit or credit card transactions
Strong working knowledge of Regulation E (Electronic Fund Transfers Act), NACHA rules, and card network chargeback guidelines (Visa, Mastercard)
Experience handling consumer disputes end to end across multiple payment types (P2P, debit/credit card, and ACH)
Excellent written communication skills with the ability to draft clear, accurate, and compliant case notes and customer responses
Detail-oriented with strong organizational skills and the ability to meet strict deadlines in a fast-paced environment
Familiarity with dispute systems, case management platforms, and CRM tools
Analytical and investigative mindset with sound judgment and decision-making abilities

Preferred

Bachelor's degree in Finance, Business, Criminal Justice, or a related field preferred; relevant certifications (e.g., ETA CPP, CFE) a plus

Company

xAI

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XAI is an artificial intelligence startup that develops AI solutions and tools to enhance reasoning and search capabilities.
dateFounded in 2023
location
Burlingame, California, USA
people-size11-50 employees
web-link
https://x.ai

Funding

Current Stage
Late Stage
Total Funding
$42.73B
Key Investors
Neptune Digital AssetsSpaceXMorgan Stanley
2026-01-06Series E· $20B
2025-12-11Secondary Market· $0.3M
2025-07-13Corporate Round· $5.32B

Leadership Team

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Toby Pohlen
Founding Member
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Recent News

Indian Express
AI showdown: ChatGPT web traffic slips as Gemini’s share rises 3.3%
2026-01-09
IndiaTimes
Elon Musk's ChatGPT rival xAI raises $20 billion in funding; investors include Nvidia which has promised up to $100 billion to Sam Altman's OpenAI
2026-01-08
The Tech Portal
xAI says it has raised a staggering $20Bn in Series E fundraise
2026-01-08
Company data provided by crunchbase